Disconnections Administrator

Onecom Ltd.; Gurugram District; Presencial; INR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18 days annual leave including UK Bank

7 Indian public holidays

Medical Insurance after probation

Cab Services in selected locations

Descripción de la vacante

Onecom Ltd. is seeking a detail-oriented Disconnections Administrator in Gurgaon to manage customer disconnections for mobile, cloud, and connectivity services during UK shift hours.

You will liaise with internal teams, maintain accurate records, respond to queries, and collaborate with billing and sales to ensure seamless customer offboarding while upholding regulatory compliance and service quality.

Formación

• Previous admin experience, preferably in telecom.
• Keen attention to detail and problem-solving.
• Strong organisational and time-management skills.
• Effective written and verbal communication.
• Proficiency in MS Office and CRM software.
• Ability to work independently as well as collaboratively in a team.
• Customer-centric and results-oriented mindset.
• Adaptability and capability to work under pressure in a fast-paced environment.

Responsabilidades

• Process and manage customer disconnection requests accurately and promptly.
• Liaise with internal teams to ensure seamless customer transitions.
• Maintain up-to-date and accurate records of disconnection activities.
• Respond to customer queries and resolve any issues related to disconnections.
• Collaborate with billing and sales teams to ensure alignment in customer accounts.
• Analyse disconnection data to identify trends and suggest improvement areas.
• Ensure compliance with company policies and regulatory requirements.
• Contribute to the continuous improvement of disconnection processes.

Conocimientos

Administrative experience

Telecommunications experience

Attention to detail

Time management

Communication skills

MS Office & CRM

Independent & team work

Customer-centric

Adaptability under pressure

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Join our Team as a Disconnections Administrator

Location: Gurgaon

Hours: UK Shift

About the role:

Are you detail-oriented and passionate about providing first-class customer service?

As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.

This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.

Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.

What makes you a great fit:

• Previous experience in an administrative role, preferably within telecommunications

• Keen attention to detail and excellent problem-solving skills

• Strong organisational abilities and time-management skills

• Effective written and verbal communication skills

• Proficiency in Microsoft Office and customer relationship management software

• Ability to work independently as well as collaboratively in a team environment

• Customer-centric approach and results-oriented mindset

• Adaptability and capability to work under pressure in a fast-paced environment

Key responsibilities:

• Process and manage customer disconnection requests accurately and promptly

• Liaise with internal teams to ensure seamless customer transitions

• Maintain up-to-date and accurate records of disconnection activities

• Respond to customer queries and resolve any issues related to disconnections

• Collaborate with billing and sales teams to ensure alignment in customer accounts

• Analyse disconnection data to identify trends and suggest improvement areas

• Ensure compliance with company policies and regulatory requirements

• Contribute to the continuous improvement of disconnection processes

Perks for our People:

• 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break.
• 7 Indian public holidays.
• Medical Insurance: Available upon successful completion of the probation period.
• Cab Services: Transportation support available for employees in selected locations.

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.