Enterprise Apps Business Systems Analyst

Aditi Consulting; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Aditi Consulting is seeking an Enterprise Apps Business Systems Analyst in Bengaluru to bridge business and IT for a transformed sales technology stack. You will optimize the sales workspace, CRM lifecycle, and Sales Performance Management while aligning with governance and analytics for senior leadership.

You will gather requirements from global stakeholders, translate them into actionable specifications, write user stories, and guide agile delivery from discovery through UAT.

Qualifications

• Must-have knowledge of Salesforce ecosystem and CRM lifecycle.
• Deep understanding of Quote to Cash, Opportunity to Invoice, Service Contracts, and Entitlements (SFDC & NS).
• Experience with sales commission engines, quota planning, territory management, and governance.

Responsibilities

• Lead technical discovery and POCs for AI in the sales workspace to boost rep productivity.
• Drive system enhancements across Account & Contact Management, Opportunity Management, and Forecasting.
• Manage Opportunity to Invoice and Quote to Cash processes, including Service Contracts and Entitlements.
• Oversee Territory & Quota Planning, Commission Calculation Engine, and Rep Earnings Portal.
• Ensure robust governance and analytics for sales leadership and compliance with ITGC/SOX.
• Gather requirements, perform gap/root cause analysis, and translate to technical specs.
• Write user stories and acceptance criteria; drive Agile modeling and backlog grooming.
• Develop business process diagrams and use cases; work with cross-functional teams.

Skills

CRM lifecycle

Process expertise

SPM & commissions

Compliance

Self-starter

Communication

Adaptability

Problem solving

Tools

Salesforce (SFDC)

NetSuite

CPQ cloud

Job description

Summary: We are seeking a highly analytical and driven Enterprise Apps Business Systems Analyst (BSA) to lead the charge in transforming our sales technology ecosystem. In this role, you will act as the vital bridge between the business and technical teams, focusing heavily on optimizing the sales workspace, enhancing the end-to-end sales lifecycle CRM, and managing Sales Performance Management (SPM).

Responsibilities

• Sales Workspace & AI Adoption: Lead technical discovery and Proof of Concepts (POCs) for integrating AI into the sales workspace, creating a seamless, intelligent environment that boosts rep productivity and provides actionable insights.
• Sales Lifecycle CRM: Drive system enhancements across Account & Contact Management, Opportunity Management, and Forecasting to streamline the daily workflows of the sales organization.
• Transaction Lifecycle Management: Manage the technical and functional requirements for the Opportunity to Invoice and Quote to Cash processes, including Service Contracts and Entitlements.
• Sales Performance Management (SPM): Oversee systems related to Territory & Quota Planning, the Commission Calculation Engine, and the Rep Earnings Statement Portal.
• Governance & Analytics: Ensure robust Comp Plan Governance & Audit processes and deliver high-impact Reporting & Analytics for sales leadership.
• Business Analysis & Agile Delivery
  • Work directly with business leaders and global/regional stakeholders to gather requirements, perform gap analysis, and conduct root cause analysis for business problems.
  • Translate complex business requirements into clear, actionable technical specifications for development teams and architects.
  • Write comprehensive user stories and acceptance criteria tailored to business needs.
  • Drive Agile modeling sessions, lead sprint demos, and facilitate backlog grooming.
  • Develop business case documents, business process diagrams, and functional use cases.
• Work with cross-functional teams to identify system and process dependencies across the enterprise architecture.
• Facilitate User Acceptance Testing (UAT), including planning, execution, and defect resolution.
• Manage customer/stakeholder relationships, handling day-to-day interactions and effectively navigating escalations.
• Ensure strict compliance with SOX, business controls, and IT general controls (ITGC) across all sales and commission applications.

Requirements

• CRM & Transaction Lifecycle (Must-Have): Deep functional knowledge of the Salesforce (SFDC) ecosystem with a mandatory understanding of the CRM and transaction lifecycle.
• Process Expertise: Strong knowledge of Quote to Cash, Opportunity to Invoice, Service Contracts, and Entitlements using SFDC and NetSuite (NS).
• SPM & Commissions: Proven experience dealing with sales commission calculation engines, quota planning, territory management, and compensation plan governance.
• Compliance: Familiarity with implementing and managing systems under SOX and ITGC compliance frameworks.
• Preferred / Nice-to-Have: Prior experience with CPQ cloud applications is highly advantageous but not strictly required.
• Self-Starter: Highly motivated, well-organized, and capable of operating independently.
• Communication: Excellent listener and communicator; able to bridge the gap between highly technical teams and non-technical business stakeholders.
• Adaptability: Willing to learn new things (especially emerging AI sales tech within the workspace) and thrive in a fast-paced, dynamic team environment.
• Problem Solver: Analytical mindset with a proven ability to untangle complex business problems and design scalable, user-friendly solutions.