Enterprise Applications Senior Analyst

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking an SAP Ariba Production Support consultant with 3+ years of hands-on experience. You will handle production support for Ariba modules including Buying and Invoicing, SLP, Sourcing and Contracts to ensure smooth operations for business users.

Responsibilities include monitoring daily data loads from SAP ECC into Ariba, handling end‑user requests, monitoring interface failures, coordinating with ERP teams, and producing ad-hoc and periodic

Qualifications

• 3+ years of SAP Ariba production support experience.
• Experience with Ariba modules: Buying and Invoicing (B&I), SLP, Sourcing, Contracts.
• Experience monitoring SAP ECC data loads into Ariba.

Responsibilities

• Handle production support across Ariba modules to ensure smooth operations for business users.
• Monitor daily data loads from SAP ECC into Ariba.
• Manage end-user requests and provide user support.
• Monitor interface failures for Purchase Orders, Receipts, Invoices, and supplier integration; coordinate with ERP and interface teams to resolve issues.
• Run weekly/monthly reports to monitor transaction statuses; create ad-hoc reports as required.
• Monitor Ariba Administration emails and coordinate support with Security, Basis, interface and OneSource teams.
• Familiarity with ServiceNow is a plus.

Skills

End user support

Data load monitoring

Interface monitoring

Report generation

Tools

ServiceNow

Job description

Job Summary

SAP Ariba Production Support consultant :: 3+ years

• Module expertise: One or more of the following Ariba modules: Buying and Invoicing (B&I); SLP; Sourcing; Contracts.
• Production Support Activities: Manage requests that relate directly to the operation and functionality of the Production environment such as addressing a technical problem, rerunning a failed process, fixing orders, or performing other actions to make the environment operate in a manner that supports business users' needs.
• Production Support Activities: Monitor daily data loads from SAP ECC into Ariba.
• User Support Activities: Manage requests for assistance from end users, usually involving questions about the use of the system, one-time requests for system data, or inquiries about the feasibility and impact of system changes.
• Interface Failure: Monitor interface failures for Purchase Orders, Receipts, Invoices, Supplier integration.
• Interface Failure: Work with ERP and interface teams to resolve and reprocess failed transactions.
• Operational Support Activities: Run weekly / monthly reports to monitor transaction statuses.
• Operational Support Activities: Create any adhoc reports required by business teams.
• General Support Activities: Monitor/manage Ariba Administration Email accounts.
• General Support Activities: Coordinate support activities with other teams such as Security, Basis, interface, OneSource etc.
• Ticketing tool expertise: Good to have ServiceNow work experience.