Engineer - IT

Flex; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance

PTO

Job summary

Flex is looking for a hands-on professional to manage and coordinate projects, design and implement infrastructure and application solutions, and maintain day-to-day operations. You will collaborate with cross-functional teams to ensure robust, scalable systems and compliant processes across the business.

The role involves defining and enforcing SOPs, monitoring system health, and driving knowledge sharing while aligning with security and governance requirements.

Qualifications

• Bachelor’s degree or equivalent in Computer, Engineering or Administrative or equivalent.
• Minimum of 2 years of related experience.
• Demonstrates operations and technical skills and understanding of Flex’s policies and procedures.

Responsibilities

• Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and hold up infrastructure & application solutions.
• Prepare standard operating procedures for day-to-day maintenance of applications and systems.
• Ensure knowledge pertaining to new implementations and technologies is shared with the team.
• Ensure monitoring and controls are in place to ensure stability of the solutions and incidents.
• Establish feedback channels with customers, peers and cross-functional teams.
• Adhere to service level agreements and conduct timely reviews with stakeholders.
• Ensure backups and retention policies to minimize data loss during failures.
• Follow up with root cause analysis and preventive actions to improve MTBF.
• Ensure compliance of systems with security requirements and propose improvements.

Skills

Operational coordination

Project management

Stakeholder communication

Education

Bachelor's degree in Computer/Engineering/Administrative or equivalent

Tools

ServiceNow

Baan

Job description

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

What a typical day looks like:

• Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and hold up infrastructure & application solutions.
• Prepare standard operating procedures for the day‑to‑day maintenance of the applications and underlying systems.
• Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team.
• Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service‑Now incidents and Baan.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross‑functional teams.
• Adherence to service level acceptance accord with the business. Ensure timely reviews with stakeholders.
• Ensure proper backup and retention policies are in place to ensure minimum data loss to the business in case of failures.
• Ensure minimum ‘MTTR (Mean time to Repair)’ while fixing problems. Follow‑up with proper root cause investigation, corrective & preventive actions with an aim to increase ‘MTBF (Mean time between failures)'.
• Ensure compliance of the systems w.r.t. security and compliance requirements.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Make final resolutions on administrative or operational matters and ensure operations’ effective achievement of goals.
• Review goals to set on success of operation, involved developing, modifying and executing company policies that affect immediate operations(s) and may also have company‑wide effect.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.
• Work with EIS to hold up the team in order to ensure the knowledgebase built and managed as well as the team who holds up is trained on new and updated solutions.

The experience we’re looking to add to our team:

• Typically requires a Bachelor’s degree or equivalent experience and training in Computer, Engineering or Administrative or equivalent. Typically requires a minimum of 2 years of related experience.
• Demonstrates operations and technical skills and understanding of Flex’s functional standards.
• Demonstrates working knowledge of functional concepts and a solid understanding of Flex’s policies and procedures.

Here are a few examples of what you will get for the great work you provide:

• Health Insurance
• PTO

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).