Engineer I - Field Service

Vertiv Group Corporation; India; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Vertiv Group Corporation seeks a field service engineer to provide on-site and remote support for UPS systems, PDUs, STS, and related power electronics. You will diagnose issues, perform maintenance, and document service activities to ensure reliability.

Travel to customer sites may be required; strong communication and analytical skills are essential. Prior Vertiv experience is a plus, with a focus on safety and best practices in power systems maintenance.

Qualifications

• Diploma or Bachelor’s degree in electrical/electronics engineering.
• Minimum 4 years’ experience in UPS systems support or related field.
• Experience with Vertiv products is preferable.

Responsibilities

• Provide on-site and remote technical support for UPS, PDU, STS, and related power electronics.
• Diagnose hardware, software, and network issues impacting UPS performance.
• Perform preventive maintenance and keep service records up to date.
• Communicate with customers to understand needs and provide solutions.
• Prepare detailed service reports with diagnostics and recommendations.
• Stay current with UPS technology and safety standards.

Skills

Electrical engineering knowledge

UPS technology

Network protocols

Diagnostics and repair

Analytical problem-solving

Effective communication

Education

Diploma/Bachelor's in Electrical/Electronics

Tools

Remote monitoring tools

Job description

Brief Job Description

Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF(Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.

Key Responsibilities

Technical Support

Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems.

Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.

Assist in the configuration and commissioning of new UPS installations.

Preventive Maintenance

Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance.

Maintain accurate records of maintenance activities, including any repairs or replacements.

Customer Interaction

Communicate effectively with customers to understand their needs and provide appropriate solutions.

Train customers on the proper use and maintenance of UPS systems.

Documentation and Reporting

Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance.

Maintain up-to-date documentation of all service activities and customer interactions.

Technical Training and Development

Stay current with the latest developments in UPS technology and industry best practices.

Participate in ongoing training and professional development to enhance technical skills and knowledge.

Compliance and Safety

Adhere to all safety protocols and guidelines to ensure a safe working environment.

Ensure compliance with company policies and industry standards in all service activities.

Qualifications

• Education: Diploma/bachelor’s degree in electrical engineering/Electronics Engineering.
• Experience: Minimum of 4 years of experience in UPS systems support or a related field.

Experience with Vertiv Products is preferable.

Technical Skills

Strong understanding of electrical and electronics principles and UPS technology.

Proficiency in diagnosing and repairing UPS systems.

Familiarity with network protocols and remote monitoring tools.

Soft Skills

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and manage multiple tasks effectively.

Work Environment

The position may require travel to customer sites and may involve working in various environmental conditions.

Flexibility to work outside regular business hours for emergency support and maintenance activities.

Additional Requirements

Ability to travel as needed.

Ability to lift and handle UPS components and equipment

Same Posting Description for Internal and External Candidates