Engineer I - Field Service

Vertiv Energy; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

90% travel

Job summary

Vertiv Energy in Hyderabad, India seeks a Senior Thermal Customer Engineer responsible for maintenance and emergency repairs of Vertiv Thermal Management products and other contracted systems. The role requires building rapport with customers, sales managers, and scheduling teams, while ensuring accurate communication with the field team.

Key tasks include responding to service calls, adhering to safety policies, utilizing current codes, and maintaining a 90% maintenance completion rate.

Qualifications

• Required/ Minimum Qualifications: NVQ Level 1 & 2 in Refrigeration and Air Conditioning; City and Guilds 2078 or 2079 in Refrigerant Safe Handling (ACRIB subscribed).
• Preferred Qualifications: Strong computer skills; prior environmental service experience; excellent customer service; self-starter with ability to plan, organize and manage time; valid driving license.

Responsibilities

• Respond to service calls professionally while on duty.
• Perform all work safely and according to company policies.
• Follow current codes and practices relevant to tasks.
• Maintain 90% planned maintenance completion rate.
• Keep scheduling team informed of changes to schedule and status of open jobs.
• Close tasks in Oracle MFS and complete weekly paperwork.
• Create reports and synchronize data in FieldDB.

Skills

Excellent computer skills

Customer service

Self-starter

Time management

Education

NVQ Level 1/2 Refrigeration & AC

City and Guilds 2078/2079 Refrigerant Safe Handling

Job description

Brief
Senior Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc. )

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs. )

• None

Time Travel Needed:

• 90%

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.