Precision Air Conditioning Service Engineer

Vertiv Energy Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Vertiv Energy Pvt Ltd seeks a Service Engineer – Precision Air Conditioning (PAC) to install, commission, and maintain PAC systems, CRAC/CRAH, and chillers at data centers, telecom facilities, IT parks and commercial sites. You will support preventive maintenance, diagnose faults from controller logs, and ensure high uptime with strong customer focus.

Travel across assigned regions is expected; safety compliance and collaboration with service teams are essential to meet SLA commitments and

Qualifications

• Diploma/Bachelor's in Mechanical or Electrical Engineering or related field; ITI RAC/Electrical considered.
• 2–8 years of HVAC/Precision Cooling experience, data centers or IT facilities preferred.
• Familiarity with PAC units, CRAC/CRAH systems and related controls.

Responsibilities

• Install, test and commission PAC units and related cooling systems.
• Perform preventive maintenance on PAC/CRAC/CRAH units and associated equipment.
• Diagnose faults in electrical, mechanical, refrigeration and control systems.
• Provide technical support and customer communication during visits.
• Manage spare parts and inventory for service activities.
• Follow safety, EHS guidelines and permit systems.

Skills

Troubleshooting

Customer focus

Communication

Independence at remote sites

Time management

Teamwork

Education

Diploma/Bachelor's in Mechanical/Electrical Engineering or related

ITI (RAC/Electrical)

Tools

BMS & remote monitoring systems

PLC & microprocessor controllers

Electrical panels & drives

Refrigeration systems knowledge

Job description

Engineer I - Field Service Brief Job Description: Job Title Service Engineer – Precision Air Conditioning (PAC) Department Service Operations – Thermal Management Reporting To Service Manager / Regional Service Manager Job Summary The PAC Service Engineer is responsible for installation, commissioning, preventive maintenance, troubleshooting, repairs, and customer support for Precision Air Conditioning (PAC) systems and associated cooling equipment.

The role requires ensuring maximum equipment uptime, meeting SLA commitments, and providing excellent customer service at data centers, telecom sites, IT facilities, and commercial establishments.

Key Responsibilities

Installation & Commissioning

Perform installation, testing, and commissioning of PAC units and associated cooling systems. Verify site readiness and ensure compliance with engineering drawings and safety requirements. Conduct performance testing and prepare commissioning reports. Coordinate with project teams, customers, and subcontractors during project execution.

Preventive Maintenance

Execute scheduled preventive maintenance activities for PAC units, CRAC/CRAH units, chillers, condensers, CDU, FWU, and related systems. Inspect compressors, condensers, evaporators, fans, control panels, sensors, and refrigerant circuits. Submit maintenance reports and recommendations for improving equipment reliability.

Breakdown & Troubleshooting

Diagnose and rectify faults in electrical, mechanical, refrigeration, and control systems. Analyze alarms and operational abnormalities using controller logs and monitoring systems. Ensure timely closure of breakdown calls as per SLA commitments. Support emergency and critical site requirements during breakdown situations.

Customer Support

Provide technical support and guidance to customers. Maintain professional communication during service visits. Ensure customer concerns are addressed promptly and effectively. Prepare service reports and obtain customer sign-off upon activity completion.

Spare Parts & Inventory Management

Identify and recommend replacement parts and consumables. Maintain service inventory and tools in good condition. Support quotation preparation for repairs and spare replacement requirements.

Safety & Compliance

Follow all EHS (Environment, Health & Safety) guidelines. Ensure proper usage of PPE during service activities. Maintain compliance with customer safety regulations and permit systems. Report unsafe conditions and incidents immediately.

Required Qualifications

Diploma / Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related field. ITI (RAC/Electrical) with relevant experience may also be considered.

Experience

2 to 8 years of experience in HVAC, Precision Cooling, or Critical Cooling Systems. Experience in data centers, telecom infrastructure, IT facilities, healthcare facilities, or commercial buildings preferred.

Technical Skills

Good understanding of refrigeration cycle and HVAC principles. Experience with: Precision Air Conditioning (PAC) Units CRAC / CRAH Systems Chilled Water Systems DX Cooling Systems Air-Cooled and Water-Cooled Condensers CDU and FWU Systems Ability to troubleshoot: Compressors EEV/TEV Valves Refrigerant Circuits PLC and Microprocessor Controllers Electrical Panels and Drives Sensors and Communication Networks Knowledge of refrigerants and safe handling procedures. Familiarity with BMS and remote monitoring systems.

Key Competencies

• Strong troubleshooting and analytical skills.
• Customer-focused approach.
• Good verbal and written communication skills.
• Ability to work independently at remote sites.
• Time management and SLA adherence.
• Teamwork and collaboration.

Key Performance Indicators (KPI)

• Preventive Maintenance Compliance.
• First-Time Fix Rate (FTFR).
• Breakdown Response Time (RT).
• Turnaround Time (TAT) for call closure.
• Customer Satisfaction Score (CSAT).
• Service Revenue through spare parts identification.
• Safety Compliance and Zero Incident Record.

Travel Requirements

Willingness to travel extensively across assigned geographical regions. Availability for emergency breakdown support, weekend work, and on-call duty when required.

Preferred Industry Experience

Data Centers Telecom Facilities IT Parks Critical Infrastructure Projects Pharmaceutical Facilities Manufacturing Plants Commercial Buildings

Preferred Certification:

• HVAC/R, Refrigerant Handling, Electrical Safety, Working at Height, and OEM-specific PAC product training (Vertiv, Stulz, Schneider, Rittal, Climaveneta, etc.)

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]