Engineer - Global Network Services

Tata Communications; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Communications is seeking a Technical Support Engineer with 1-3 years of hands-on experience in Linux, Windows Server administration, GitLab, and networking. The role focuses on maintaining server infrastructure, resolving incidents, and supporting DevOps workflows.

The candidate should be proactive, capable of troubleshooting, and comfortable working in a fast-paced environment with cross-functional teams.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Strong Linux and Windows Server administration experience.
• Hands-on experience with Git/GitLab and CI/CD workflows.
• Good networking knowledge including routing, switching, DNS, DHCP, NAT, VPN, and load balancing.
• Experience providing L2/L3 support and incident management.

Responsibilities

• Provide L2 technical support for Linux and Windows servers.
• Install, configure, and troubleshoot Linux/Windows Server environments.
• Monitor server health, performance, and resource utilization.
• Troubleshoot OS, application, and infrastructure issues.
• Manage user accounts, permissions, and services.
• Support GitLab administration, repositories, and merge requests.
• Assist development teams with Git workflows and CI/CD pipelines.
• Configure and troubleshoot networking including VPN, DNS, NAT, and load balancers.
• Maintain documentation, SOPs, and incident reports.
• Participate in on-call support and production issue handling.

Skills

Linux

Windows Server

Networking

Troubleshooting

Git

GitLab Administration

CI/CD

Scripting

Documentation

On-call support

Monitoring

Education

Bachelor's degree in CS/IT

Tools

GitLab

SSH

PuTTY

WinSCP

tcpdump

netstat

traceroute

Wireshark

Bash

PowerShell

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Title

Technical Support Engineer

Experience

1-3 Years

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer with 2-3 years of experience in Linux, Windows Server administration, GitLab, and networking. The ideal candidate should possess strong troubleshooting skills and be capable of supporting server infrastructure, network devices, and DevOps tools while ensuring high system availability.

Key Responsibilities

• Provide L2 technical support for Linux and Windows servers.
• Install, configure, and troubleshoot Linux (Ubuntu/RHEL/CentOS) and Windows Server environments.
• Monitor server health, system performance, and resource utilization.
• Troubleshoot application, OS, and infrastructure-related issues.
• Manage user accounts, permissions, and system services.
• Support GitLab administration, repository management, user access, branching, and merge requests.
• Assist development teams with Git workflows and CI/CD pipeline troubleshooting.
• Configure and troubleshoot networking issues including routing, switching, VLANs, DNS, DHCP, NAT, and load balancing.
• Support firewall administration, including policy creation, NAT, ACLs, and security rule implementation.
• Diagnose connectivity issues using tools such as ping, traceroute, tcpdump, netstat, and Wireshark.
• Coordinate with application, database, network, and security teams for incident resolution.
• Perform system patching, upgrades, and preventive maintenance.
• Maintain technical documentation, SOPs, and incident reports.
• Participate in on-call support and production issue handling when required.

Required Skills

• Operating Systems
• Linux (Ubuntu, RHEL, CentOS)
• Windows Server Administration
• Version Control
• Git
• GitLab Administration
• Repository Management
• Branching & Merging
• GitLab CI/CD (basic knowledge)
• Networking
• TCP/IP
• Routing & Switching
• VLANs
• DNS
• DHCP
• NAT
• VPN
• Load Balancing
• Firewall Administration
• Troubleshooting Tools
• SSH
• PuTTY
• WinSCP
• tcpdump
• netstat
• traceroute
• ping
• Wireshark
• Scripting (Preferred)
• Bash Shell Scripting
• PowerShell (basic)
• Monitoring (Preferred)
• Zabbix
• Grafana
• Prometheus

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Knowledge of virtualization technologies such as VMware, Hyper‑V, or OpenStack is an advantage.
• Basic understanding of cloud platforms (AWS, Azure, or GCP) is desirable.
• Experience with HAProxy, Nginx, Apache, or Keepalived is a plus.

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent communication skills.
• Ability to work independently and within a team.
• Good documentation skills.
• Ability to handle multiple incidents in a fast‑paced environment.
• Willingness to learn new technologies.

Preferred Certifications (Optional)

• RHCSA
• Microsoft Certified: Windows Server
• CCNA
• LPIC
• GitLab Certified Associate (preferred)