Engineer - Global Customer Service Operations

Tata Communications Limited; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Communications Limited in Hyderabad, India is seeking a customer operations associate to take ownership of customer issues, provide timely resolutions, and ensure SLA adherence in a dynamic environment.

You will diagnose and troubleshoot, escalate when necessary, and collaborate with internal teams in a fast-paced, 24x7 support setting to deliver quality outcomes.

Qualifications

• Graduate with 0-4 years of experience in customer support.
• Strong problem solving and communication skills.
• Experience in fast-paced, high-availability environments.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Skills

Problem solving

Customer service

24x7 support

Education

Bachelor's degree

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.