Engineer- Field Service & Technical Operations

The Whole Truth; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

The Whole Truth in Mumbai is looking for a hands-on Service Engineer to support their automated smoothie vending systems across India. The successful candidate will troubleshoot and maintain vending machines, ensuring operational excellence.

This position requires a Diploma or B.E./B.Tech in Mechanical, Mechatronics, Electrical, or Instrumentation Engineering, coupled with strong problem-solving skills and the ability to travel frequently.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Experience with refrigeration and automation systems.
• Ability to work independently and travel frequently.

Responsibilities

• Install and commission vending machines at new locations.
• Conduct machine acceptance checks before go-live.
• Diagnose electrical, mechanical, refrigeration, and control system issues.
• Respond to machine breakdowns and identify root causes.
• Maintain service reports and develop troubleshooting guides.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Refrigeration

Automation

Communication systems

Education

Diploma / B.E. / B.Tech in Mechanical Engineering / Mechatronics Engineering / Electrical Engineering / Instrumentation Engineering

Job description

Engineer- Field Service & Technical Operations

2-4

Full-Time

About us

At The Whole Truth, we're rebuilding the world's trust in food.

As we scale our automated smoothie vending network across India, we're looking for a hands‑on Service Engineer who will ensure our vending systems operate reliably and consistently across multiple locations.

This role is ideal for someone who enjoys solving technical problems in the field and working with a combination of mechanical, electrical, refrigeration, automation, and dispensing systems.

Role Overview

The Service Engineer will be responsible for installation, preventive maintenance, troubleshooting, and performance optimization of automated smoothie vending machines deployed across India.

The role requires frequent travel and a strong bias toward ownership and problem-solving.

You will be the first line of support for machine uptime and operational excellence.

Key Responsibilities

• Install and commission vending machines at new locations.
• Conduct machine acceptance checks before go‑live.
• Train operators and local support teams on machine operation.

Maintenance & Troubleshooting

• Diagnose and resolve electrical, mechanical, refrigeration, dispensing, and control system issues.
• Troubleshoot sensors, actuators, pumps, motors, PLCs, HMIs, and communication systems.
• Maintain machine uptime and reliability targets.

Breakdown Management

• Respond to machine breakdowns and service requests.
• Identify root causes and implement permanent corrective actions.
• Coordinate with OEM teams when required.

Spare Parts Management

• Maintain critical spare inventory.
• Track component failures and replacement history.
• Recommend stocking strategies to improve uptime.

Performance Monitoring

• Identify recurring issues and improvement opportunities.
• Support software and firmware upgrades when required.

Documentation

• Maintain service reports and maintenance records.
• Develop SOPs, troubleshooting guides, and maintenance checklists.
• Ensure compliance with food safety and operational standards.

Candidate Profile

Education

• Diploma / B.E. / B.Tech in: Mechanical Engineering / Mechatronics Engineering / Electrical Engineering / Instrumentation Engineering