Engineer - Enterprise Service Management

AtkinsRéalis; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Linxon Chennai, India, invites you to join as an Engineer – Enterprise Service Management (ITSM & PMO). You will support IT service delivery, governance, and major incident management, blending ITSM operations with PMO reporting and analytics.

We seek a professional with 2–4 years in ITSM/PMO, ITIL knowledge, and proficiency in ServiceNow or Freshservice, plus Power BI/Excel for dashboards. Join us to improve SLA adherence and drive service improvements.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 2–4 years of ITSM/PMO experience.
• ITIL foundation certification preferred.
• Experience with ITSM tools (ServiceNow/Freshservice).
• Strong reporting and dashboards using Excel/Power BI.

Responsibilities

• Manage and oversee ITSM processes including incidents, service requests, changes and problems.
• Ensure adherence to SLA targets and service quality standards.
• Monitor and track service performance against SLAs and OLAs.
• Prepare and publish daily, weekly, and monthly reports.
• Analyze trends and provide insights into service performance and improvements.
• Develop and maintain dashboards and metrics reports.
• Support PMO activities including status tracking, dashboard preparation, project reporting.
• Develop executive-level presentations with key insights and recommendations.
• Assist in governance and documentation activities.
• Act as Major Incident Manager when required.
• Coordinate with internal teams, vendors and stakeholders.
• Facilitate bridge calls and stakeholder communication during critical incidents.

Skills

ITSM operations

PMO support

ITIL knowledge

Stakeholder management

Reporting dashboards

Education

Bachelor's degree in computer science / IT

Tools

ServiceNow

Freshservice

Power BI

Excel

Job description

Join Us!

We combine AtkinsRéalis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations – we are Linxon!

What will you do?

We are seeking a motivated Engineer – Enterprise Service Management (ITSM & PMO) to support and strengthen IT service delivery and governance. This role is a blend of IT Service Management operations and Project Management Office (PMO) support, making it ideal for candidates who enjoy both operational excellence and reporting/analytics.

This role will play a critical role in ensuring high-quality IT services, maintaining SLA compliance, and driving continuous service improvement through data‑driven insights.

Additionally, the role requires stepping in as a Major Incident Manager (MIM), ensuring rapid response, coordination, and resolution of critical business‑impacting incidents.

Key Responsibilities

• Manage and oversee daily ITSM process including incidents, service requests, changes and Problems.
• Ensure adherence to SLA targets and service quality standards.
• Monitor and track service performance against SLAs and OLAs.
• Prepare and publish daily, weekly, and monthly reports.
• Analyze trends and provide insights into service performance and improvements.
• Develop and maintain dashboards and metrics reports.
• Support PMO activities including Status tracking, Dashboard preparation, Project reporting.
• Develop executive‑level presentations with key insights and recommendations.
• Assist in governance and documentation activities.
• Act as Major Incident Manager when required.
• Coordinate with internal teams, vendors and stakeholders.
• Facilitate bridge calls and stakeholder communication during critical incidents.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• 2–4 years of experience in IT Service Management / PMO support
• Strong understanding of ITIL processes (ITIL foundation certification is preferred).
• Knowledge in ITSM tools (ServiceNow/ Fresh service etc.).
• Good knowledge of reporting tools and dashboards (Excel, Power BI, etc.)
• Strong communication, stakeholder management and coordination skills.

What We Offer

• 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.
• Medical Insurance, Life Insurance and Career Progression
• When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you'll see things our way, too.

About Linxon

Shaping energy solutions to empower sustainable connectivity.

Linxon's vision is to deliver the best market offering for turnkey substation projects through world‑class power technologies and delivering the highest level of competence in managing infrastructure projects.

As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.

In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.

Join the future with Linxon GETS Chennai, India