Senior Engineer – Enterprise Service management

AtkinsRéalis; Chennai; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

20 days Privilege Leave

13 days Emergency leave

Medical Insurance

Life Insurance

Career Progression

Job summary

AtkinsRéalis is looking for a Senior Engineer – IT Service Management & PMO in Chennai, India. In this role, you will drive IT service delivery excellence and oversee PMO governance by managing ITSM operations and supporting various activities such as defining and tracking metrics and producing management reports. The ideal candidate will have 5 to 7 years of experience, a Bachelor’s degree in Computer Science or IT, and strong knowledge of the ITIL framework. The position offers a comprehensive benefits package, including medical insurance and leave benefits.

Qualifications

• 5 to 7 years of experience in IT service management.
• Strong knowledge of the ITIL framework.
• Experience in metrics, KPI definition, and reporting.

Responsibilities

• Manage and support ITSM processes including Incident and Change Management.
• Track and report service performance metrics and SLAs.
• Create executive dashboards and management reports.

Skills

ITIL framework

IT metrics and KPI definition

Reporting and dashboards

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

Remedy

Excel

PowerPoint

Job description

We combine AtkinsRéalis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations – we are Linxon!

The Senior Engineer – IT Service Management & PMO will play a key role in driving IT service delivery excellence and PMO governance. This role is responsible for managing ITSM operations, defining and tracking metrics and KPIs, producing management reports, and supporting PMO activities such as dashboards, executive presentations, and status reporting. The role will also act as Major Incident Manager in the absence of the primary incident manager, ensuring swift restoration of business‑critical services.

What will you do?

• Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management
• Ensure adherence to ITIL best practices and organizational service management standards
• Track, analyse, and report service performance metrics, SLAs, OLAs, and KPIs
• Coordinate with internal IT teams, vendors, and stakeholders to resolve service issues
• Define, maintain, and evolve IT operational metrics and KPIs
• Produce regular and ad‑hoc reports including weekly, monthly, and quarterly service reviews
• Create executive‑level dashboards highlighting service health, risks, and trends
• Ensure data accuracy, consistency, and timely delivery of reports
• Provide weekly and monthly project and operational status updates
• Prepare management and leadership presentations
• Maintain project dashboards, RAID logs, and action trackers
• Track milestones, dependencies, risks, and issues across IT initiatives
• Support governance forums with accurate data and timely documentation
• Act as Major Incident Manager and Change Manager as required

Experience, Education And Other Required

• Experience: 5 to 7 years
• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong knowledge of ITIL framework (ITIL v4 certification preferred)
• Strong understanding of ITSM frameworks (ITIL) and service operations
• Experience in IT metrics, KPI definition, and reporting
• Solid PMO knowledge including governance, reporting, and dashboards
• Proficiency with ITSM tools (e.g., ServiceNow, Remedy, or equivalent)
• Advanced PowerPoint, Excel, and reporting/dashboarding skills
• Strong analytical, problem‑solving, and communication skills
• Ability to work with cross‑functional teams and senior stakeholders
• ITIL Foundation or higher certification preferred

Technologies

• M365
• MDM
• Endpoint Management
• VoIP
• MS Teams
• Azure AD
• AVD
• DHCP
• Endpoint Patching
• Endpoint Policies
• App Packaging

Work Time

UK Shift, Mon – Fri (Rotational on call for Critical Incidents)

What We Offer

• 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year
• Medical Insurance, Life Insurance and Career Progression
• We encourage applications from people of all races, ages, genders, religions, sexual orientations and more – so whoever you are, we hope you'll see things our way, too

About Linxon

Shaping energy solutions to empower sustainable connectivity. Linxon's vision is to deliver the best market offering for turnkey substation projects through world‑class power technologies and delivering the highest level of competence in managing infrastructure projects. As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation. In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.