Engineer – Customer Support (BMH)

Tsubaki Conveyor Systems India Private Limited; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Tsubaki Conveyor Systems India Private Limited is seeking a technical expert to supervise the installation and commissioning of bulk material handling equipment, particularly in Cement, Power, or Steel plants. The role includes resolving customer complaints and maintaining data on equipment performance.

The ideal candidate will possess a B.E in Mechanical Engineering and have 4 to 6 years of relevant experience. Familiarity with Auto CAD and knowledge of ISO and OHSAS standards are advantageous.

Qualifications

• 4 to 6 years of experience in Cement, Power plants, or Steel plants.
• Proven abilities in installation and commissioning of bulk material handling equipments.
• Familiarity with ISO and OHSAS procedures.

Responsibilities

• Supervises installation and commissioning of BMH equipment.
• Prepares site visit plans and resolves customer complaints.
• Maintains data on new equipment supply and performance.

Skills

Auto CAD

Supervisory Skills

Problem Solving Skills

Root Cause Analysis

Education

B.E Mechanical

Job description

JOB PURPOSE :(Role Summary)

Supervises installation and commissioning of supplied BMH equipments and attends trouble shooting /servicing during commissioning and operations.

MINIMUM REQUIREMENTS:

• Education : B.E Mechanical
• Experience : 4 to 6 years
• Specific Experience: Cement / Power plants / Steel plants

KEY AREAS OF RESPONSIBILITY:

• Prepares site visit plan based on customers requirement for installation/ resolving complaints / Servicing old equipments. Intimates the plan of action to customer and Visits Sites.
• Undertakes Strategic customer visits.
• Resolves customer complaints by taking prompt actions.
• Maintains data regarding supply of new equipments.
• Takes feedback from customers regarding performance of old equipments.
• Suggests design changes to Engineering function as part of continual improvement.
• Prepares Installation/ Operation manuals and submits to customer.
• Prepares and submits service invoices after site visit.
• Generates Spares Enquiries. Collects Equipment Performance Certificate.
• Co-ordinates with other functions for effective handling of customer complaints.
• Knowledge sharing among team members regarding problems faced at site during visit
• Trains Customers.
• Periodic Site Visit periodically for material identification and preparation of progress report.
• Arranges Customer Meets at factory
• Ensures compliance to ISO and OHSAS procedures

KNOWLEDGE AND SKILLS :

• Auto CAD – Supervisory Skills
• Installation and commissioning & trouble shooting of bulk material handling equipments – Problem Solving Skills
• Conveyors, Elevators, Drive Components – Root Cause Analysis
• Conveyors, Elevators, Drive Components