Engineer – Customer Support (BMH)

Tsubaki Group; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Tsubaki Conveyor Systems India Private Limited is hiring for a position that supervises the installation and commissioning of bulk material handling (BMH) equipment. The role requires 4 to 6 years of experience in the Cement, Power, or Steel sectors. Responsibilities include preparing site visit plans, resolving customer complaints, and training customers on equipment operation. Strong supervisory and problem-solving skills are essential. The job location is in Pune District, Maharashtra, India.

Qualifications

• 4 to 6 years of experience in Cement, Power, or Steel plants.
• Experience in installation and commissioning of bulk material handling equipments.

Responsibilities

• Supervises installation and commissioning of supplied BMH equipments.
• Undertakes strategic customer visits to resolve complaints.
• Prepares site visit plans for installation and servicing.
• Trains customers on equipment usage and maintenance.

Skills

Supervisory Skills

Problem Solving Skills

Root Cause Analysis

Education

B.E Mechanical

Tools

Auto CAD

Job description

Job Purpose

Supervises installation and commissioning of supplied BMH equipments and attends trouble shooting /servicing during commissioning and operations.

Minimum Requirements

• Education: B.E Mechanical
• Experience: 4 to 6 years
• Specific Experience: Cement / Power plants / Steel plants

Key Areas of Responsibility

• Prepares site visit plan based on customers requirement for installation / resolving complaints / Servicing old equipments. Intimates the plan of action to customer and Visits Sites.
• Undertakes Strategic customer visits.
• Resolves customer complaints by taking prompt actions.
• Maintains data regarding supply of new equipments.
• Takes feedback from customers regarding performance of old equipments.
• Suggests design changes to Engineering function as part of continual improvement.
• Prepares Installation/ Operation manuals and submits to customer.
• Prepares and submits service invoices after site visit.
• Generates Spares Enquiries. Collects Equipment Performance Certificate.
• Co-ordinates with other functions for effective handling of customer complaints.
• Knowledge sharing among team members regarding problems faced at site during visit.
• Trains Customers.
• Periodic Site Visit periodically for material identification and preparation of progress report.
• Arranges Customer Meets at factory.
• Ensures compliance to ISO and OHSAS procedures.

Knowledge

• Auto CAD
• Installation and commissioning & trouble shooting of bulk material handling equipments -
• shooting of bulk material handling equipments -
• Conveyors, Elevators, Drive Components

Skills

• Supervisory Skills
• Problem Solving Skills
• Root Cause Analysis