Engineer

Virtusa; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Virtusa in Chennai invites fresh B.Tech graduates to join our L1 Production Support team, focusing on maintaining stability and performance of enterprise applications and infrastructure. You'll grow foundational IT operations skills in a dynamic, fast-paced environment.

Responsibilities include monitoring health with Nagios, Grafana, and Splunk, incident management, alert handling, job monitoring, ticketing in ITSM systems, documentation, and shift work in a 24/7 model.

Qualifications

• Fresh B.Tech in CSE/IT or 1–2 years IT experience.
• Strong analytical and problem-solving abilities.
• Willingness to work in rotational shifts.
• Good communication skills.

Responsibilities

• Monitor application and infrastructure health using tools such as Nagios, Grafana, and Splunk.
• Acknowledge, triage and resolve incidents for known issues.
• Respond to system alerts and escalate as needed.
• Monitor and manage scheduled jobs to ensure successful completion.
• Create, update and close tickets in ITSM tools (e.g., ServiceNow).
• Maintain runbooks, SOPs and incident logs for knowledge sharing.
• Work in rotational shifts including weekends and holidays.

Skills

Java

Python

SQL

Linux

Networking

Education

B.Tech in CSE/IT

Tools

Nagios

Grafana

Splunk

Job description

We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure This is a great opportunity to build a strong foundation in IT operations and support

Key Responsibilities

• Monitoring Continuously monitor application and infrastructure health using tools like Nagios Grafana Splunk or custom dashboards
• Incident Management Acknowledge log and categorize incidents perform initial triage and resolution for known issues
• Alert Handling Respond to system alerts and take predefined actions or upscale as necessary
• Job Monitoring Monitor and manage scheduled jobs and ensure successful completion
• Ticket Management Create update and close tickets in ITSM tools example ServiceNow Remedy Communication Provide timely updates to stakeholders and upscale critical issues to L2 L3 teams
• Documentation Maintain runbooks SOPs and incident logs for knowledge sharing and audit purposes
• Shift Operations Work in rotational shifts 24 bar 7 support model including weekends and holidays

Required Skills

• Strong foundational knowledge in any one primary technical skill example Java Python SQL Linux Networking
• Good analytical and problem-solving abilities
• Basic understanding of ITIL concepts and production support workflows is a plus
• Excellent communication and interpersonal skills
• Willingness to work in rotational shifts including weekends and holidays
• Willingness to learn and adapt in a fast-paced environment
• Ability to work in a team and follow standard operating procedures.