Engagement Manager / Senior Delivery Manager

Reflections Info Systems; Thiruvananthapuram; Sur place; INR 2 500 000 - 4 500 000; Plein temps

Résumé du poste

Reflections Info Systems is seeking an Engagement Manager / Senior Delivery Manager to lead enterprise-level delivery for US-based clients. The role demands end-to-end ownership of delivery lifecycle, governance, transitions (including BOT), and strict financial controls, with high-touch executive communication.

You will drive RAID mitigation, SOW creation, and robust governance while growing strategic client relationships. Strong leadership and negotiation skills are essential.

Qualifications

• 10+ years of IT delivery, engagement, or program management.
• 5+ years of enterprise delivery, large-scale transitions, and/or BOT models.

Responsabilités

• End-to-End Ownership: oversee the integrated delivery plan, gates, decisions and executive reporting.
• Client & Production Governance: lead governance frameworks aligned with US client expectations.
• Transition & BOT Management: manage BOT lifecycles from scoping to steady-state stabilization.
• RAID Management: own risks, assumptions, issues, and dependencies with proactive mitigation.
• Commercials & Contracts: oversee SoWs, change control and financial tracking to protect engagement profitability.
• Communication & Escalation: act as the primary liaison for US clients and manage escalation paths.
• Grow US-client relationships at leadership level and maintain strong executive communications.
• Maintain strong budget discipline and margin protection through precise financial oversight.
• Draft complex SOWs and navigate scope/change processes with rigor.

Connaissances

Delivery management

Program management

Client relationship

Governance

SOW drafting

Description du poste

Job Title: Engagement Manager / Senior Delivery Manager - Shift 6 PM to 4 AM IST

Role Summary

We are seeking a highly experienced Engagement Manager / Senior Delivery Manager to lead enterprise-level delivery and seamless transitions for our US-based clients. In this critical leadership role, you will be the ultimate owner of the end-to-end delivery lifecycle, driving robust governance, commercial control, and successful strategic outcomes. You will spearhead Build-Operate-Transfer initiatives and manage complex transitions while maintaining exceptional, high-touch communication with executive stakeholders.

Experience Requirements

• 10+ years of progressive experience in IT delivery, engagement, or program management.
• 5+ years of dedicated, hands-on experience driving enterprise delivery, large-scale transitions, and/or BOT models.

Core Responsibilities

• End-to-End Ownership: Take full accountability for the integrated delivery plan, managing project stage gates, strategic decisions, and comprehensive executive reporting.
• Client & Production Governance: Establish, lead, and facilitate rigorous client-facing governance and production governance frameworks to ensure operational excellence and strict alignment with US client expectations.
• Transition & BOT Management: Successfully orchestrate complex BOT (Build-Operate-Transfer) lifecycles and enterprise-wide transitions from initial scoping through to steady-state stabilization.
• RAID Management: Proactively own and manage Risks, Assumptions, Issues, and Dependencies (RAID), ensuring rapid mitigation and preventing delivery bottlenecks.
• Commercials & Contracts: Oversee the creation and execution of Statements of Work (SOW), enforce strict change control, manage accurate financial tracking, and drive commercial controls to maintain engagement profitability.
• Communication & Escalation: Serve as the primary, authoritative liaison for US clients. Ensure clear, executive-level communication across all channels and own the escalation matrix for rapid issue resolution.
• Proven track record of managing and growing US-client relationships at the leadership level.
• Strong financial acumen for precise budget tracking, commercial control, and margin protection.
• Deep expertise in drafting complex SOWs and navigating rigorous scope/change control processes.
• Exceptional leadership, negotiation, and expectation-management skills.