Engagement Manager

Alliance Recruitment Agency; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading recruitment firm based in Chennai is seeking an Engagement Manager to work closely with clients during US time zones. This role focuses on building strong client relationships, translating needs into actionable plans, and delivering high-quality service. Ideal candidates should have a degree in Business or related fields, with early-career experience in client-facing roles. The position offers significant growth opportunities, along with a comprehensive understanding of account management. This is a full-time role requiring on-site presence.

Qualifications

• Early-career experience in business analysis, consulting, or account management.
• Ability to effectively communicate with clients and internal teams.
• Strong desire for ownership and continuous learning.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Translate client needs into plans for internal teams.
• Monitor service performance and recommend improvements.

Skills

Client communication

Analytical thinking

Organizational skills

Data management

Team collaboration

Education

Bachelor’s degree in Business, Communications, or a related field

Tools

Microsoft 365 (Excel, PowerPoint, Outlook)

Salesforce

Zoom

Job description

📍 Location: Chennai (Working in US Time Zones) - Work from Office

Why This Role?

This role is a strong next step for an early-career professional who enjoys understanding how businesses operate, working directly with clients, and turning insights into action.

As an Engagement Manager, you’ll build a solid foundation in client service, stakeholder communication, and operational leadership. You’ll work closely with experienced teammates and global delivery partners while supporting demanding, high-achieving North American executives.

If you bring experience as a Business Analyst, Consultant, Project Coordinator, or Customer-Facing Problem Solver and are eager to grow your influence, confidence, and client leadership skills—this role is designed for you.

What You’ll Do

As an Engagement Manager, you will act as a trusted partner to a portfolio of small and mid-sized business clients, helping them gain measurable value from managed administrative services.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, understanding their goals, priorities, and working styles
• Translate client needs into clear plans and workflows for internal teams
• Lead structured, professional conversations with executives and key stakeholders
• Monitor service performance, identify trends or risks early, and recommend improvements proactively
• Support contract renewals and expansion discussions, learning how long-term client value is built
• Prepare and present progress updates, insights, and ROI-focused narratives
• Apply established processes and best practices to ensure consistent, high-quality service delivery
• Develop subject-matter understanding of client organizations to suggest smarter ways of working

What You’ll Learn & Build

This role is intentionally designed for growth. You will develop:

• Confidence in client-facing interactions with senior leaders
• Practical exposure to account management, renewals, and organic growth
• Experience managing outcomes through global, distributed teams

Who You Are

• Hold a bachelor’s degree in Business, Communications, or a related field (or equivalent experience)
• Have early-career experience in business analysis, consulting, customer success, account coordination, or project management
• Enjoy working with both data and people to drive real-world outcomes
• Are organized, process-oriented, and comfortable managing multiple priorities
• Communicate clearly and professionally—written and verbal
• Are motivated by ownership, learning, and continuous improvement
• Are comfortable using Microsoft 365 (Excel, PowerPoint, Outlook); familiarity with Salesforce, Zoom, or password managers is a plus

How Success Is Measured

Your impact will be evaluated using clear, practical metrics:

• Member Retention: Maintaining strong, long-term client relationships
• Organic Growth: Identifying and expanding value within existing client accounts

These metrics are supported through coaching, tools, and team collaboration—this is not a “sink or swim” role.

If you’d like, I can also:

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