Engagement Manager - Client Success and Technical Delivery

MindTickle Interactive Media Pvt Ltd; Bengaluru; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Mindtickle is seeking a Product Engagement Manager in Bengaluru to lead end-to-end deployments and drive adoption across enterprise customers. You will combine product strategy, technical depth, and AI fluency to help customers unlock value and scale platform usage.

You’ll work across Product, Customer Success, and Technical Delivery teams to design and execute adoption playbooks and strategic account plans.

Qualifications

• 5+ years in SaaS, Professional Services, Customer Success or similar roles.
• Experience driving SaaS deployment, adoption, and customer transformation programs.
• Ability to navigate integrations, APIs, SSO, and enterprise architecture.
• Strong stakeholder management and executive presence.

Responsabilités

• Lead end-to-end customer deployments and adoption journeys from discovery to rollout and value realization.
• Own customer engagement strategies to increase adoption and platform utilization.
• Act as product strategist for strategic accounts, aligning goals with capabilities and workflows.
• Demonstrate Mindtickle’s AI innovations and roadmap to executives.
• Translate customer requirements into scalable deployment plans and repeatable adoption playbooks.
• Partner with Product teams to influence roadmap through customer insights and market feedback.
• Build trusted relationships with admins, business leaders, and cross-functional teams.
• Create narratives using adoption signals and platform data to unlock retention and growth.

Connaissances

SaaS experience

Professional Services

Customer Success

Solutions Engineering

Technical Consulting

Product strategy

Executive communication

AI adoption

Formation

Bachelor's degree in Engineering or Computer Science

Outils

CRM

LMS

HRIS

BI platforms

Enterprise integrations

Description du poste

Product Engagement Manager

Who we are

Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At Mindtickle, we’re helping companies create high-performing revenue teams, and we’re looking for people who want to help shape what’s next.

The Opportunity

Mindtickle’s Product Engagement team turns product capability into customer outcomes. This role sits at the intersection of Product, Customer Value, Technical Delivery, and Growth-helping customers not just deploy Mindtickle, but transform how they enable and improve revenue teams. As a Product Engagement Manager, you will lead customers from implementation through adoption and expansion. You’ll combine product strategy, technical depth, AI fluency, and executive influence to help customers unlock value faster, adopt emerging capabilities confidently, and see what’s possible before they ask for it.

What You’ll Own

Lead end-to-end customer deployments and adoption journeys-from discovery and solution design to rollout, value realization, and scaled usage. Own customer engagement strategies that increase adoption, accelerate time-to-value, and expand platform utilization across business teams. Act as the product strategist for strategic accounts, connecting customer goals to the right capabilities, workflows, and operating models. Demonstrate Mindtickle’s platform capabilities, AI innovations, and upcoming roadmap investments in ways that create executive alignment and accelerate customer outcomes. Drive AI adoption by helping customers operationalize AI-powered workflows, integrate AI capabilities into business processes, and realize measurable business impact. Translate customer requirements into scalable deployment plans, solution architectures, and repeatable adoption playbooks. Partner closely with Product teams to influence roadmap direction through customer insights, market feedback, and emerging use cases. Solve complex deployment and adoption challenges across integrations, configuration, enterprise workflows, and change management. Build trusted relationships with customer admins, business leaders, executive sponsors, and cross-functional internal teams. Create strategic account narratives using adoption signals, business outcomes, and platform usage data to unlock retention and growth.

What You Bring

5+ years in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or similar roles. Strong product and systems thinking with the ability to connect business outcomes to technical solutions. Demonstrated experience driving SaaS deployment, adoption, implementation, or customer transformation programs. Confidence navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments. Exceptional stakeholder management with the ability to communicate effectively with administrators, operators, and executive leaders. Strong storytelling and executive presence-comfortable demonstrating products, shaping vision, and influencing decisions. Builder mindset with high ownership, comfort in ambiguity, and bias toward experimentation and execution. Nice to Have Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or enablement technologies is a plus. Experience driving AI adoption, workflow automation, or AI-enabled transformation programs would be an advantage. Familiarity with customer metrics, including adoption, GRR, NRR, expansion, and customer health, is a plus. Bachelor’s degree in Engineering, Computer Science, or related field preferred.

What Success Looks Like

30 Days - Develop a deep understanding of Mindtickle’s platform, AI capabilities, ICPs, deployment methodology, and customer portfolio. 60 Days - Independently lead deployments, establish customer adoption plans, and begin influencing roadmap and AI adoption conversations. 90 Days - Become a trusted product advisor for customers, demonstrate platform innovation confidently, launch measurable adoption initiatives, and contribute to expansion opportunities.

Our Culture & Values

We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here. Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens. Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table. We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed. We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that.

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Experience Level Mid Level