Engagement Lead(Pune)

Codvo Private Limited; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Codvo Private Limited is seeking an Engagement Lead in Pune, Maharashtra to drive customer collaboration and satisfaction. The role demands a minimum of 6-8 years experience in the Software Services or IT industry, focusing on sales and business development.

The ideal candidate should possess strong communication skills and be proficient in Microsoft Office tools. The position operates on US shift timings, requiring adaptability and proactivity in managing client relationships and project governance.

Qualifications

• 6-8 years of experience in Software Services or IT industry.
• Must be comfortable working in US shifts.

Responsibilities

• Work closely with internal teams for seamless client experiences.
• Maintain strong relationships to drive customer satisfaction.
• Manage communications with clients and stakeholders at CxO level.
• Oversee legal and contractual requirements with clients.
• Anticipate and mitigate risks to ensure project delivery.
• Contribute to enhancing Engagement Governance Process.

Skills

Strong verbal and written communication skills

Project management and multitasking

Proficient in Microsoft Word, Excel, and PowerPoint

Leadership communication skills

Education

Bachelor’s degree in Computer Science or MBA

Job description

Role: Engagement Lead

Location: Pune

Work Timings: 6 PM to 3:00 AM (Monday-Friday)

Experience: 6-8 years

Company Overview

We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client’s most ambitious digital journey challenges.

Roles & Responsibilities

• Client Collaboration: Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success.
• Relationship Management: Sustain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS) throughout the customer lifecycle by maintaining strong relationships.
• Strategic Communication: Manage communications with clients and internal stakeholders up to the CxO level, ensuring clear expectations and transparency regarding performance, governance, finances, and issues.
• Contractual Oversight: Oversee all legal and contractual requirements including Master Service Agreements (MSAs) and Statements of Work (SOWs), collaborating with customers on necessary amendments and approvals.
• Risk Management: Proactively anticipate, mitigate, and manage risks to both the company and clients, ensuring smooth project delivery.
• Governance Process Execution and Improvement: Execute Engagement Governance Process (EGP) and contribute to the enhancement of EGP to bolster customer success.

Requirements

• Education: Bachelor’s degree in Computer Science or an MBA is preferred.
• Industry Experience: Mandatory previous experience in the Software Services or IT industry, focusing on sales and business development.
• Skills:
  • Strong verbal and written communication skills.
  • Proficient in managing complex projects and multitasking.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • High IQ and EQ with strong leadership communication skills and a strong sense of ownership.
• Shifts: Must be comfortable working in US shifts.