Engagement Executive

Capgemini; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Capgemini is seeking an Engagement Executive to lead strategic client relationships and drive business impact for key Capgemini Business Services accounts. You will represent Capgemini to C-level clients, ensure delivery against contracted scope, and lead transformation initiatives to achieve growth and profitability.

You will manage budgets and collaborate across Capgemini groups to deliver outcomes, guided by industry insights and a strong automation mindset.

Qualifications

• Experience in managing client engagements with P&L responsibility.
• Strong leadership and communication across CXO level stakeholders.
• Proven track record in delivery, transformation and revenue growth.

Responsibilities

• Deliver contracted scope and manage obligations for the client.
• Shape and cocreate with clients to renew and expand engagements.
• Influence CXO-level stakeholders and articulate Capgemini's value proposition.
• Oversee engagement budget and actuals, ensuring revenue and margin.
• Investigate and resolve operational issues, building proactive controls.
• Bring industry insights and drive DevOps/automation-led improvements.
• Drive organic growth and orchestrate group capabilities for client outcomes.
• Collaborate with internal teams and partners to mitigate risks.

Skills

Stakeholder management

Strategic thinking

Leadership

Delivery management

Budget management

Automation (RPA/AI)

Transformation delivery

Communication

Education

Bachelor's degree in a relevant field

Tools

N/A

Job description

Job Description

A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services. As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client's brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.

Primary Skills

Key Responsibilities:

• Delivering the contracted scope to the client and manage the contract obligations for the client
• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
• Should be a strong Influencer at clients C - Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.
• Accountable for engagement budget and actuals, delivering the contracted revenue and margin
• Deep dive into operational issues resolution and building proactive control environment to prevent operational issues
• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology
• Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes
• Accountable for organic growth of the engagement or portfolio of engagements
• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group's portfolio beyond Business Services to deliver outcomes to the client
• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees
• Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust
• Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini
• Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.

Secondary Skills

Qualifications (Competencies/Education/Experience/Certification)

• Possess a very strong operational understanding on Finance Accounting
• Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process
• Strong track record of transformation programs, driving results and achieving measurable outcomes.
• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools
• Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders
• Excellent leadership and communication skills
• Strategic mindset and out of the box thinking Industry experience -C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.