Engagement Executive | 15+ years | Chennai

Capgemini; Kolkata District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Capgemini Business Services is seeking an Engagement Executive to drive senior-level client engagement and secure strategic outcomes. The role focuses on delivering contracted scope, shaping proactive proposals, and maintaining strong client partnerships with a view to renewals and expansion.

The role requires strong leadership, budget oversight, and the ability to leverage AI/Gen AI to improve operations, customer experience, and business outcomes across engagements.

Qualifications

• Senior level role driving business impact and goals.
• Face of Capgemini Business Services to C-level client stakeholders.
• Proven ability to secure renewals and expansions.
• Strong leadership and communication skills.
• Knowledge of AI/ML/Gen AI in process improvement.
• Experience with automation like RPA.

Responsibilities

• Deliver contracted scope and manage obligations for the client.
• Shape and cocreate proposals to drive sole-source renewal and expansion.
• Influence at C-suite level and articulate our value proposition as a strategic partner.
• Accountable for engagement budget and delivery margin.
• Deep dive into operational issues and build proactive control environment.
• Bring industry developments to clients and coordinate across Capgemini groups.
• Drive group-wide capabilities in transformation, delivery, and technology.

Skills

Contract management

Client relationship

C-level influence

Revenue & margin

Budget management

Operations problem-solving

Automation RPA/AI

Job description

Job Description

A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services.

As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.

Primary Skills

Key Responsibilities:

• Delivering the contracted scope to the client and manage the contract obligations for the client


• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion


• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.


• Accountable for engagement budget and actuals, delivering the contracted revenue and margin


• Deep dive into operational issues resolution and building proactive control environment to prevent operational issues


• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology


• Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes


• Accountable for organic growth of the engagement or portfolio of engagements


• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client


• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees


• Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust


• Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini


• Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.

Secondary Skills

Industry experience –C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.

Qualifications (Competencies/Education/Experience/Certification)

• Possess a very strong operational understanding on Finance & Accounting


• Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process


• Strong track record of transformation programs, driving results and achieving measurable outcomes.


• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools


• Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders


• Excellent leadership and communication skills


• Strategic mindset and out of the box thinking