Engagement Executive | 15+ years | Bangalore

Capgemini; Dadri; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Capgemini seeks a senior Engagement Executive to drive business impact for key Capgemini Business Services clients. The role acts as the face of Capgemini to C-level stakeholders, ensuring strategic partnerships, renewal, and growth across engagements.

You will lead delivery transformation, manage budgets and risks, and infuse automation and AI-led improvements to customer experience and outcomes. Strong leadership and communication are essential.

Qualifications

• Very strong operational understanding on Finance & Accounting.
• Experience in transformation programs with measurable outcomes.
• Knowledge of AI/ML, Gen AI and their business use cases.
• Authentic leader and talent magnet; mentor for delivery leaders.
• Excellent leadership and communication skills; strategic mindset.

Responsibilities

• Deliver the contracted scope to the client and manage contract obligations.
• Shape and co-create, propose initiatives leading to renewals and expansions.
• Influence at C‑Suite level and articulate Capgemini's value proposition.
• Accountable for engagement budget and margins; drive revenue.
• Mitigate risks and establish a proactive control environment.

Skills

Operational Finance

Transformation programs

Technology – AI/ML

Leadership

Communication skills

Strategic thinking

Tools

RPA

Gen AI

AI/ML

Job description

Job DescriptionA Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services.As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.Primary SkillsKey Responsibilities:• Delivering the contracted scope to the client and manage the contract obligations for the client• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.• Accountable for engagement budget and actuals, delivering the contracted revenue and margin• Deep dive into operational issues resolution and building proactive control environment to prevent operational issues• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology• Strong understanding and proven record of applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes• Accountable for organic growth of the engagement or portfolio of engagements• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees• Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust• Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini• Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.Secondary SkillsQualifications (Competencies/Education/Experience/Certification)• Possess a very strong operational understanding on Finance & Accounting• Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process• Strong track record of transformation programs, driving results and achieving measurable outcomes.• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools• Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders• Excellent leadership and communication skills• Strategic mindset and out of the box thinkingIndustry experience –C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.