Engagement Director- IPO

Capgemini; Chennai; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Capgemini is seeking an experienced HR Services Delivery Lead to manage large client portfolios in a global, matrix environment. The role emphasizes service delivery, P&L accountability, people management, and client relationship at the delivery level.

You will drive transformation using Capgemini’s ESOAR framework and promote growth through value-led engagements. You will lead cross-functional teams, ensure best-practice adoption across People, Process, Technology and Controls, and influence

Qualifications

• 18+ years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.
• Led large client delivery/portfolio delivery in the HR service space.
• Strong People/Performance management experience.
• Transformation projects for clients including automation using industry tools and RPA.
• Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
• Leadership skills in a multicultural environment and ability to work internationally.

Responsibilities

• Serve as single point of contact for client delivery-related issues.
• Oversee account business planning and strategy.
• Ensure P&L accountability and financial performance (contribution margin).
• Drive transformation and intelligent automation initiatives with ESOAR methodology.
• Collaborate with Practice to identify new opportunities for efficiency and value.

Skills

People leadership

Client relationship management

Performance management

Strategic thinking

Tools

RPA tools

Automation tooling

Job description

Job Description:

Our Ideal Candidate

Key accountabilities and responsibilities include:

• Service Delivery management
• P&L accountability
• Manage People and performance
• Client satisfaction
• Client relationship (at a Delivery level)
• Account business planning and strategy
• Financial performance (Contribution Margin)
• Transformation & Industrialised Innovation
• Supporting Growth
• Contract Compliance

• Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
• Understands what it takes to manage a business and uses the insights to better understand a client’s need and position the right CG offerings in conjunction with the Practice to bring value to the client.
• Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
• Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation.

Essential Skills and Experience

18+ years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.

• Should have led large client delivery/portfolio delivery in the HR Service space

100-500 FTEs (E1)

• Strong People/Performance management experience
• Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
• Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
• Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.
• Proven experience in a global complex BPO environment.
• Ability to influence senior business stakeholders at the client end.
• Strong relationship building, communication, and influencing skills.
• Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.
• Strong relationship building, communication, and influencing skills.
• Leading single large account/multiple accounts in a matrix reporting relationship
• Prior experience in a Multinational Organisation or BPO work culture

Requirements: