Engagement Ambassador

PwC; Hyderabad, Gurugram District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PwC in Hyderabad, India, is seeking professionals with experience in life science meetings and events to support HCP engagement programs and regulatory compliance. The role requires strong customer service, cross‑functional liaison, and analytical problem‑solving in a fast‑paced environment.

The ideal candidate will have 4+ years in life sciences, a Bachelor's degree, and proficiency in English, with familiarity with Excel, CRMs, and HCP software to drive compliant engagement and operational

Qualifications

• At least 4+ years of experience in life science meetings and events.
• Experience with HCP engagement compliance in pharma/healthcare, domestically and internationally.
• Understanding of AKS, FCPA, Open Payments, EFPIA/PhRMA codes is preferred.
• Oral and written proficiency in English; Bachelor’s degree required.

Skills

HCP engagement

Regulatory compliance

Customer service

Stakeholder management

Analytical thinking

Quality focus

Communication skills

Process improvement

Education

Bachelor's degree

Tools

Excel

CRM

HCP software

Job description

What You Must Have

• At least 4+ years of experience in life science meetings and events, pharmaceutical, device or healthcare setting working with HCPs, HCOs or patients
• Understanding of HCP engagement compliance and regulatory environment both domestically and internationally
• Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable,including working knowledge of Anti-Kickback Statute (AKS), FCPA, ---Sunshine Act/Open Payments, and EFPIA/PhRMA codes
• Significant customer service experience, with ability act as a liaison across multiple stakeholder groups and to consistently deliver white glove service.
• Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution
• At least a Bachelor's degree
• At least 4-8 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Familiarity with advanced Excel, HCP engagement software, and CRMs
• Strong English language spoken, reading comprehension and writing skills
• Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.
• Excelling in operational analysis and process improvement
• Utilizing automation solutions for enhanced efficiency
• Demonstrating proficiency in business process improvement
• Implementing technology solutions to drive operational excellence
• Engaging in demand management and competitive advantage strategies
• Applying Six Sigma methodologies for process optimization
• Leveraging project management skills for successful execution