Operations Manager

PwC; Hyderabad, Gurugram District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PwC in Hyderabad seeks a senior operations professional to lead HCP engagement operations, compliance, and cross‑functional process enhancements.

You will oversee onboarding, contracting, invoicing, and transparency reporting, coordinating teams to meet SLAs. Implement Lean/Six Sigma to boost efficiency while mentoring staff. A Bachelor's degree and English proficiency are essential.

Qualifications

• At least 5 years of experience in HCP engagement operations or pharmaceutical industry support.
• Bachelor's degree is required.
• At least 9–12 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Manage team assignments, metrics, and SLAs while overseeing guidance.
• Ensure regulatory and company standards compliance and push operational excellence.
• Coordinate engagement across HCP onboarding, contracting, invoicing, and reporting.
• Oversee onboarding, vendor setup, contracting, FMV/tiering, and payments processing.

Skills

HCP operations

Compliance

English skills

Stakeholder management

SLAs

Education

Bachelor's degree

Tools

Reltio

iHub

Job description

Responsibilities

• Managing team member assignments, operational metrics, and service level agreements while providing guidance and oversight
• Confirming compliance with regulatory and company standards while driving operational excellence
• Supporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments and Transparency Reporting
• Oversee the execution of HCP onboarding, vendor setup, contracting, FMV/tiering, and payment
• processing
• Confirm operational processes are documented, standardized, and continuously improved
• Coordinate with cross-functional teams to support HCP engagement
• Leading operational consulting engagements to optimize client efficiency and effectiveness
• Analyzing client needs and developing strategic operational solutions to enhance productivity and business performance
• Guiding teams in implementing technology solutions and process automation to drive operational excellence
• Coaching team members to leverage their strengths and manage performance in alignment with client expectations
• Identifying opportunities for business process improvement and cost efficiency
• Developing and executing project plans, including budgeting and timeline management
• Utilizing Lean Process Improvement and Six Sigma methodologies to streamline operations
• Engaging in strategic questioning and operational analysis to identify areas for improvement
• Building relationships with clients to provide ongoing operational support and analysis
• Embracing emerging technologies to enhance service operations and solution development

What You Must Have

• At least 5 years of experience in HCP engagement operations, compliance, or pharmaceutical industry support Prior experience managing a team or leading operational processes Understanding of HCP compliance requirements (FMV, Sunshine Act, etc.) "
• At least a Bachelor's degree
• At least 9-12 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
• Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
• Data-driven mindset with comfort presenting metrics and insights to leadership
• -Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)
• -Excellent organizational, communication, and stakeholder management skills
• -Proficiency in HCP engagement systems and reporting tools
• - Embracing technology and innovation to enhance delivery
• - Developing skills outside your comfort zone
• - Effectively mentoring others
• - Utilizing automation solutions for operational excellence- Implementing Six Sigma methodologies for process improvement
• - Excelling in strategic questioning and operational analysis
• - Demonstrating creativity in business process improvement