Endpoint Security Engineer

Everforth India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Everforth India Private Limited is seeking an IT Support professional in Bengaluru to manage end-user devices and enterprise service platforms. You will handle incidents with ServiceNow, implement Intune and SCCM strategies, and support M365 administration and security policies.

The role demands strong problem-solving, documentation skills, and willingness to participate in a 24/7 on-call rotation to meet client needs across a large organization.

Qualifications

• Experience using Service Now to manage incidents, problems, and requests.
• Experience in large complex organizations with Windows OS, Mac OS, Intune and SCCM.
• Experience with M365 Administration and Autopilot.
• Knowledge of Identity and Access Management and device security best practices.
• Strong organization and planning skills for program delivery.
• Ability to troubleshoot end-user devices and user issues.
• Ability to document processes and lifecycle management of knowledge base documents.
• Willingness to participate in 24/7 customer support and On-Call rotation.
• Proficient in PowerShell automation and scripting.
• Expertise with Microsoft Endpoint Manager and migration/deployment tasks.

Responsibilities

• Troubleshoot and resolve incidents across Windows and Mac devices for a large enterprise.
• Maintain and evolve device management using Intune, SCCM, and Autopilot.
• Manage identity and access controls and enforce security policies.
• Document processes and update knowledge base articles for end users and IT staff.

Skills

ServiceNow

Windows OS

Mac OS

Intune

SCCM

M365 Admin

Autopilot

IAM

PowerShell

Endpoint Manager

Systrack

Security best practices

On-call rotation

End-user support

Tools

Systrack

Job description

• Experience using Service Now to manage incidents, problems, and requests
• Expertise working for large complex organizations on the following skillset:
  • Strong Windows OS fundamentals & Troubleshooting
  • Strong Macintosh OS and Apple Business Manager
  • Intune & SCCM for applications and patching
  • M365 Administration & Autopilot
  • Identity and Access Management
  • Hardware fault diagnosis on client devices
• Strong organization and planning skills to contribute to the successful delivery of program objectives.
• Experience with troubleshooting of end user devices / user issues
• Ability to document processes and lifecycle management of knowledge base documents.
• Ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.
• Proficient in PowerShell automation, including loops, conditions, and help information generation
• Expertise in Microsoft Endpoint Manager, including migration paths, configuration and deployment of Windows Information Protection Policies, device enrollment, disk encryption, and configuration profiles
• Strong understanding of digital employee experience (Systrack) and security best practices