Employee Relations Specialist - Triage and Appeals

FedEx GCS; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

FedEx GCS seeks an International Investigations & Appeals Triage Specialist to act as the secondary intake, assessment, and assignment resource for employment-related concerns across international regions. You will evaluate allegations, determine merit, assess risk, and escalate as needed while ensuring confidentiality and governance standards.

You will partner with HR, Legal, Employee Relations, and regional teams to assign cases to investigators, support data quality, and contribute to

Qualifications

• Bachelor’s degree in HR, Business, Law, Compliance, IR or related field.
• 5+ years in Employee Relations, investigations, or risk/compliance.
• Experience evaluating complaints and misconduct; confidential handling.
• Knowledge of case management and data quality practices.

Responsibilities

• Conduct secondary review and assess allegations across intake channels.
• Evaluate basis for investigation and determine case disposition.
• Identify high-risk matters and escalate as needed.
• Assign cases by expertise, risk, geography, and investigator availability.
• Maintain accurate, high-quality investigation records and data.
• Research related cases and information to support planning.
• Partner with HR, Legal, Employee Relations, and others for timely handling.
• Support governance reporting, trend analysis, and process improvement.
• Maintain strict confidentiality and exercise sound judgment.
• Perform similar duties for Appeals process.

Skills

Analytical thinking

Critical thinking

Decision making

Discretion / confidentiality

Stakeholder collaboration

Education

Bachelor’s degree in Human Resources, Business, Law, Compliance, Industrial Relations

MBA in HR or related

Tools

Workday

ServiceNow

Case IQ

Job description

The International Investigations & Appeals Triage Specialist serves as the secondary intake, assessment, and assignment resource for employment-related allegations and appeals across international regions. The role is responsible for evaluating incoming concerns, determining investigative merit, assessing risk, ensuring appropriate escalation of sensitive matters, and assigning cases to the most suitable region/investigator. The Specialist partners closely with Investigative and Appeals Organizations and regional stakeholders to ensure investigations are managed consistently, objectively, and in accordance with company policies and governance standards.

Key Responsibilities

• Conduct secondary review and assessment of allegations received through various reporting channels, including Alert Line, Open Door, management referrals, and other intake sources.
• Evaluate whether allegations present a reasonable basis for investigation and determine appropriate case disposition.
• Identify and escalate significant, high exposure matters, high-risk concerns, sensitive employee relations issues, and potential conflicts of interest.
• Assign cases based on subject matter expertise, complexity, risk level, geographic scope, and investigator availability.
• Ensure investigation records meet established data quality standards, including accurate issue categorization, participant identification, and documentation.
• Research related cases and relevant employee information to support effective case assignment and investigation planning.
• Partner with HR, Legal, Employee Relations, Labor Relations, Ethics & Compliance, and investigative teams to ensure timely and appropriate case handling.
• Support governance reporting, trend analysis, and continuous improvement initiatives related to investigative intake and triage processes.
• Maintain strict confidentiality while exercising sound judgment and discretion in managing sensitive matters
• Performs similar duties for Appeals process as well

Minimum Qualifications

• Bachelor’s degree in human resources, Business, Law, Compliance, Industrial Relations, or a related field.
• 5+ years of experience in Employee Relations, Workplace Investigations, Human Resources, Compliance, Legal Operations, or Risk Management.
• Experience evaluating employee complaints, misconduct allegations, or workplace concerns.
• Strong analytical, critical thinking, and decision-making skills.
• Experience working with case management systems and confidential information.

Preferred Qualifications

• MBA in human resources, Business, Employment Law, or related discipline.
• SHRM-CP, SHRM-SCP, PHR, SPHR, CCEP, or equivalent professional certification.
• Experience supporting workplace investigations across multiple countries and jurisdictions.
• Knowledge of employment law, labor relations, employee investigations, ethics, and compliance programs.
• Experience with Workday, ServiceNow, Case IQ or similar enterprise alert line and case management systems.