Employee Relations Analyst

Optum; Gurugram District; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Optum is seeking a Senior/Employee Relations Analyst to handle complex ER cases across multiple Indian sites including Gurgaon. Candidate will manage investigations, advise on disciplinary steps, and ensure policy compliance. Strong cross-functional collaboration with HR and business partners is required.

The role emphasizes case management, data reporting, and support for downsizing processes as needed, with 4–12 years of relevant experience.

Qualifications

• 4 - 12 years of experience in Employee Relations, Human Resources or Employment Legal.
• Experience in conducting investigations and advising on or supporting local disciplinary and investigation processes.
• Experience in establishing cross-functional relationships at all levels and geographies.

Responsibilities

• ERL_Manage Employee Relations Cases: open/close cases timely, document diligently, interpret policies, manage case volume.
• Provide Consulting/Expertise on Employee Relations Issues: advise managers and HR partners, stay updated on best practices, support ER programs.
• ERL_Conduct/Support Investigation of Workplace Issues: investigate complex issues, coach managers on investigations, support ER programs.
• ERL_Conduct Reporting/Analysis of ER Activities: identify metrics, provide stakeholders with reports, spot trends for improvement.
• ERL_Manage/Support Auditing Activities: respond to audits and data requests, support on-site activities.
• ERL_Manage the Downsizing Process: training, communications, business case development, severance planning and reporting.

Skills

Employee Relations

Investigation

Policy Compliance

Cross-functional Collaboration

Education

Bachelor's degree in HR/related field

Job description

Job Description:

Senior / Employee Relations Analyst

Location : Hyderabad , Pune, Gurgaon and Bengaluru

Experience : 4 years to 12 years

Description:

Functional Competency & Description

ERL_Manage Employee Relations Cases

• Ensure appropriate and timely response to workplace issues (e.g., phone coverage, service requests)
• Ensure cases are opened and closed as required
• Manage case volume
• Ensure comprehensive documentation of ER cases (e.g., including all relevant information)
• Interpret, apply and ensure compliance with relevant company policies and applicable governmental laws/regulations for specific
• ER cases
• Identify appropriate actions for employees, managers and HCPs to take
• Escalate cases as appropriate (e.g., based on salary grade, issue complexity, legal/business risk)

ERL_Provide Consulting/Expertise on Employee Relations Issues

• Maintain knowledge of current best practices in the employee relations field (e.g., theories, frameworks, technologies, and trends)
• Provide leadership and direction to employees, managers and HCPs on handling workplace issues
• Establish personal trust and credibility with business partners and stakeholders (e.g., leaders, Human Capital Partners)
• Demonstrate a clear point of view about Human Capital activities as well as business needs
• Provide consulting to managers on Corrective Action issues (e.g., CAPs)
• Provide consulting on involuntary employee terminations issues, and process involuntary employee terminations
• Administer/support coordination for a variety of ER processes/initiatives/programs (e.g., I-9, personnel file fulfillment, legal requests)
• Incorporate industry best practices into employee relations practices/programs (e.g., CLC, gOEbase, Bersin)
• Leverage and build upon current best practices to create industry-leading employee relations practices/processes
• Manage/support Employee Relations programs/initiatives
• Provide support for RFPs
• Provide training on HRdirect/Employee Relations model and topics

ERL_Conduct/Support Investigation of Workplace Issues and Programs

• Investigate complex workplace issues (e.g., wage/hour, discrimination, harassment)
• Provide tools and coaching to managers and HCPs to help them conduct workplace investigations
• Manage/support Employee Relations programs/initiatives (e.g., random drug testing, background investigations)
• Manage the IDR process (e.g., meeting coordination/facilitation, review responses, obtain legal review)
• Identify the need to update/revise existing policies and create new policies based on company needs or legal/regulatory requirements
• Communicate and implement new/updated/revised policies

ERL_Conduct Reporting/Analysis of ER Activities

• Identify appropriate metrics and data collection approaches to support business needs (e.g., IDR volume, case volume, case types)
• Provide reporting to applicable stakeholders to meet business or legal needs
• Identify/communicate trends and information related to current business issues/needs (e.g., areas of concern, volume of employee complaints, management issues, financial impacts, training needs)
• Research complaints by location and/or manager as needed for investigations
• Analyze data/reports to help improve performance of the ER function

ERL_Manage/Support Auditing Activities

• Manage/support OFCCP audits
• Respond to OCFFP data requests
• Manage/support on-site audit activities
• Provide policy support as needed for various auditing activities (e.g., CMS)
• Respond to Dept of Labor requests as needed (e.g., answer questions, provide data)

ERL_Manage the Downsizing Process

• Provide manager training on how to complete the business case, DA and notification training
• Coordinate/support communication strategies (e.g., employee notification, benefit impact calls)
• Work with managers to develop the business case
• Identify the impacted group
• Conduct competency and adverse impact analysis
• Prepare job title and age list
• Prepare severance agreements and outplacement packets
• Process payments and terminations
• Provide reports to finance on downsizing costs

Qualifications

• 4 - 12 years of experience in Employee Relations, Human Resources or Employment Legal.
• Experience in conducting investigations and advising on or supporting local disciplinary and investigation processes.
• Experience in establishing cross-functional relationships at all levels and geographies.

Requirements: