Employee Relations Associate- Contractual

EY; Bengaluru Urban; On-site; INR 600,000 - 900,000; Part time

Job summary

EY is seeking an Associate – Employee Relations (Contract) to support the ER Lead in investigations, case intake and routine ER administration. You will manage low-severity cases, coordinate with stakeholders and maintain accurate, confidential case records.

Strong communication, attention to detail and HR fundamentals are essential. You will work with the ER team within EY Global Delivery Services to ensure timely case closure and adherence to policies, procedures and privacy standards,

Qualifications

• Excellent written and verbal communication.
• Strong attention to detail and documentation skills.
• Confidential handling of information and professional judgment.
• Experience with HR or case-management systems is an advantage.

Responsibilities

• Assist ER Lead and team with investigations and case intake.
• Prepare investigation plans, timelines and interview questions.
• Draft factual case summaries for ER review.
• Manage low-severity ER cases per SOPs and SLAs.
• Conduct initial fact-finding and document stakeholder inputs.
• Escalate higher-severity, sensitive, or risk-prone matters promptly.
• Maintain audit-ready case files and trackers.

Skills

Communication skills

Attention to detail

Neutral / professional judgment

Excel/Word/PowerPoint proficiency

Collaborative service mindset

Education

Master’s in HR/BA/Law

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description: Associate – Employee Relations (Contract)

Function Description

The Employee Relations (ER) function is a Centre of Excellence within the Talent organisation of EY Global Delivery Services (GDS). This contract role provides day-to-day support to the ER Lead and team by assisting with investigations, managing assigned low-severity cases, keeping case records current and completing routine ER administrative activities. The role works within defined procedures and promptly escalates sensitive, complex or higher-risk matters to the ER Lead.

• Assist the ER Lead and ER team across investigations by supporting case intake, preparing investigation plans and timelines, scheduling interviews and coordinating with relevant stakeholders.
• Gather, organise and review relevant documents and evidence; prepare interview questions; take accurate interview notes; maintain evidence logs; and draft factual case summaries for review by the ER Lead.
• Independently manage assigned low-severity and routine ER cases in accordance with approved policies, standard operating procedures, service-level expectations and guidance from the ER Lead.
• Conduct initial fact-finding, coordinate discussions, document employee and stakeholder inputs, follow up on open actions and prepare closure documentation for low-severity matters.
• Recognise and promptly escalation matters involving higher severity, legal or reputational exposure, retaliation concerns, safeguarding issues, conflicts of interest or any other complexity beyond the agreed scope.
• Perform ER operations, including opening and updating cases, monitoring ageing and turnaround time, maintaining trackers and dashboards, coordinating documentation and approvals, and supporting timely case closure.
• Maintain complete, accurate and audit-ready case files, ensuring all records are stored and handled in line with confidentiality, privacy and information-security requirements.
• Prepare standard correspondence, meeting records, case updates, reports and other ER documentation using approved templates and review protocols.
• Compile routine case data, check trackers for missing or overdue updates and provide regular status information to the ER Lead.
• Maintain standard templates, checklists, investigation files and process documents, and complete other routine ER administrative tasks assigned by the ER Lead.

To qualify for the role, you must have:

• Good written and verbal communication skills, with the ability to prepare clear, factual and well-structured case documentation.
• Strong attention to detail, organisation and follow-through while managing multiple cases and operational tasks.
• Basic understanding of employee relations principles, workplace policies and Indian employment law is desirable.
• Ability to handle sensitive information with discretion, maintain confidentiality and demonstrate professional judgement.
• Ability to remain neutral, listen carefully, ask structured questions and distinguish facts from assumptions.
• Ability to work within defined processes, recognise the limits of delegated authority and elevate risks in a timely manner.
• Proficiency in Microsoft Excel, Word and PowerPoint; experience with HR or case-management systems is an advantage.
• A collaborative, service-oriented approach and the ability to work effectively with the ER Lead, Talent teams and business stakeholders.

Qualifications

• Master’s degree in human resources, Business Administration, Law, or a related field.
• 0-3 years of experience in Human Resources, Employee Relations, Employee Engagement, or a similar role.
• Basic understanding of employment laws and workplace policies is desirable.
• Good written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Ability to handle sensitive information with confidentiality.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to work effectively in a team environment and manage multiple tasks.

Skills

• Organization and record management
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Confidentiality and professionalism
• Stakeholder coordination

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

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