Employee Relations Manager

Ample; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Ample Bangalore is seeking a Manager – Employee Relations with 7-10 years of HR experience to lead grievances, investigations, and disciplinary actions. You will own ER records, coordinate with Legal and HRBPs, and drive compliant processes across the employee lifecycle.

The role requires handling sensitive matters, drafting official letters, and ensuring audit-ready documentation. This position is based in Bengaluru with five days of work from the office.

Qualifications

• 7-10 years of relevant HR experience with significant hands-on Employee Relations exposure.
• Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters.
• Strong stakeholder management, communication, confidentiality, and conflict-handling skills.

Responsibilities

• Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure.
• Maintain confidential case records covering status, ownership, ageing, actions, escalation, and closure.
• Identify recurring grievance themes and provide insights to HR leadership for preventive interventions.
• Manage critical incidents involving conduct, workplace, and other sensitive matters.
• Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct and Code of Conduct breaches.
• Ensure cases are handled consistently with policies, in consultation with HR leadership and Legal.
• Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation.
• Draft and maintain ER/statutory letters (show-cause, warnings, suspensions, termination).
• Ensure templates, version control, confidentiality, data accuracy, and audit readiness of ER records.
• Partner with HR leadership and Legal to align ER processes with employment laws and internal policies.
• Prepare ER MIS covering grievances, incidents, disciplinary actions, ageing, and pending actions.
• Strengthen ER case management through workflows, checklists, templates, and HRMS/HR Tech enablement.
• Open to travel to manage ER cases if needed.

Skills

Employee Relations

ER Case Management

Disciplinary Investigations

Stakeholder Management

HR Operations

Documentation & Letters

Education

Graduate/Postgraduate in HR/Labour Relations

Tools

Excel

HRMS/HR Tech

Job description

Reporting to

Sr Manager – HR Operations

Location

Jakkur (Yehalanka) Bangalore | 5 days work from office

Experience

7-10 years of relevant HR experience; 6+ years of highly relevant, hands-on ER experience may also be considered.

Role Purpose

The Manager – Employee Relations (ER) will manage employee grievances, critical incidents, disciplinary matters, suspension, termination, and involuntary separation cases. The role will ensure sensitive employee matters are handled in a structured, fair, timely, confidential, and well-documented manner, with ownership of ER records and statutory/HR letters and close coordination with HRBPs, Business, Legal, and other stakeholders.

Key Responsibilities

Employee Grievances & ER Case Management

• Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure.
• Maintain confidential case records covering case status, ownership, ageing, actions, escalation, and closure.
• Identify recurring grievance themes and provide insights to HR leadership for preventive interventions.

Critical Incidents & Disciplinary Matters

• Manage critical employee incidents involving conduct, behavioural, workplace, and other sensitive matters.
• Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct, policy violations, and Code of Conduct breaches.
• Ensure cases are handled consistently in line with approved policies and established processes, in consultation with HR leadership and Legal where required.

Suspension, Termination & Involuntary Separation

• Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation cases.
• Coordinate required approvals, employee communications, separation documentation, and stakeholder actions with HRBP, Business, Legal, Payroll, IT, and other teams.
• Track cases through final resolution and ensure appropriate records are maintained.
• Own ER documentation and the central repository for sensitive employee case records.
• Draft, coordinate, and maintain ER/statutory letters including show-cause notices, warning/disciplinary letters, suspension letters, termination letters, and involuntary separation documentation.
• Ensure approved templates, version control, confidentiality, data accuracy, and audit readiness of ER records.

Policy, Compliance & Stakeholder Management

• Partner with HR leadership and Legal to ensure ER processes align with applicable employment laws, statutory requirements, and internal policies.
• Support review of the Code of Conduct and disciplinary/ER processes and recommend improvements based on case trends.
• Collaborate with HR Operations, HRBPs, Business, Legal, Payroll/Finance, IT/Admin/Security, and other stakeholders to ensure timely resolution of cases.

Reporting & Process Improvement

• Prepare ER MIS covering grievances, critical incidents, disciplinary cases, suspension, termination/involuntary separation, ageing, and pending actions.
• Highlight high-risk, overdue, or recurring cases and provide actionable insights to HR leadership.
• Strengthen ER case management through standard workflows, checklists, templates, documentation protocols, and HRMS/HR Tech enablement.
• Strong hands-on experience in Employee Relations and HR Operations.
• Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters.
• Hands-on experience in suspension, termination, and involuntary separation processes.
• Strong experience in drafting and managing HR/ER letters and case documentation.
• Working knowledge of applicable employment/labour laws and internal HR policy frameworks.
• Strong stakeholder management, communication, judgement, confidentiality, and conflict-handling skills.
• High attention to detail with strong documentation and case follow-through discipline.
• Good analytical and reporting skills with working knowledge of Excel/MIS; HRMS/HR Tech experience is an advantage.
• Open to Travel to manage ER Cases, if needed, for investigation purposes.

Preferred Qualifications

• Graduate/Postgraduate in Human Resources, Business Administration, Labour Relations, or a related field.
• 7-10 years of relevant HR experience with significant hands-on Employee Relations exposure.
• Candidates from retail, technology, consumer, or other high-volume/multi-location workforce environments will be preferred.