Email & Chat Support Executive

TP; Mohali; On-site; INR 250,000 - 380,000; Full time

Job summary

TP in Mohali, India is seeking a customer support professional to provide top-notch assistance across channels. The role emphasizes timely responses via email and chat, efficient issue resolution, and accurate record-keeping.

You'll collaborate with internal teams to continually improve the overall customer experience and product knowledge. A proactive, team-oriented mindset and ability to multitask in a fast-paced environment are essential.

Qualifications

• Must have B2 language proficiency.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient with computer systems and software.
• Strong problem-solving and analytical skills.
• Able to work collaboratively as part of a team.
• Educational background: 10th + 2.

Responsibilities

• Provide top-notch support to clients through various communication channels.
• Respond to customer inquiries via email and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Strong communication skills

Interpersonal skills

Multitasking in fast-paced environment

Proficient with computer systems

Problem-solving and analytical skills

Team collaboration

B2 language proficiency

Education

10th + 2

Job description

Roles and Responsibility

• Provide top-notch support to clients through various communication channels.
• Respond to customer inquiries via email and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Excellent language proficiency, specifically B2 level.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively as part of a team.
• Educational background: 10th + 2.