Email & Chat Process Intern (Written English, Email Support, Live Chat, CRM Tools)

Skillzen Loop; India; Remoto; INR 112.000 - 134.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote internship

Stipend

Descrizione del lavoro

SkillzenLoop in India is offering an Email & Chat Process Intern role focused on written English, email support, and live chat. You will handle customer inquiries, track conversations, and learn CRM usage. There are no voice calls in this role.

The internship lasts 1 to 3 months with a monthly stipend of INR 10,000 to 12,000. The program includes product training, templates, and shadowing experienced staff, with opportunities to advance based on performance.

Competenze

• Strong written English with grammar and professional tone.
• Typing 30 wpm or faster.
• Ability to read messages fully before replying.
• Patience and polite communication with customers.

Mansioni

• Write clear, helpful email replies and live chat messages.
• Log every interaction in the CRM and meet response-time targets.
• Receive feedback from senior team members and improve replies.
• Work remotely from any city in India during the internship.

Conoscenze

Clear written English

Typing speed

Reading messages first

Patience and politeness

Laptop and stable internet

Strumenti

Zendesk

Freshdesk

Zoho Desk

Descrizione del lavoro

Job Title: Email & Chat Process Intern (Written English, Email Support, Live Chat, CRM Tools)

Location: India

Workplace Type: Remote

Duration: 1 to 3 months

Stipend: INR 10,000 to 12,000 per month

The short version

Customers rarely remember the product feature that worked. They remember how quickly and kindly someone answered when they had a question. In this internship at SkillzenLoop you will be that person, in writing. You will answer emails and live chats, track every conversation, and learn how professional support teams stay fast, polite and accurate. There are no voice calls in this role.

What your first weeks look like

• Week 1: learn the products, the reply templates and the CRM, and shadow experienced team members on live queries
• Week 2: answer simple emails and chat queries with a senior reviewing each reply before it is sent
• Week 3: handle a steady queue on your own, log every query in the CRM and meet response-time targets
• Week 4: elevate tricky cases with complete notes, suggest improvements to common answers and share your daily report
• Every day: keep your tickets updated and share progress in a short check-in

Skills you should already have

• Clear written English with correct grammar and a professional tone
• Typing speed of around 30 words per minute or more
• The habit of reading each message fully before replying
• Patience and politeness with upset or confused customers
• A laptop and a stable internet connection

Skills that will help but are not required

• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• Comfort with Google Sheets and basic online tools
• Any earlier support, volunteering or internship experience

Open to

• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA
• Freshers, with no prior experience needed
• Candidates who can work full-time for the internship period

What you take away

• Structured training in professional email and chat support
• Regular quality feedback from experienced team members
• Communication and customer-handling skills useful in any career
• The freedom to work from your own city anywhere in India

Full-time, Monday to Saturday or as assigned by your reporting manager, with a short daily check-in and a weekly review.

SkillzenLoop is an equal opportunity employer. We welcome applicants of every gender, background and community.