Education Support Representative

MathWorks; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

MathWorks is seeking an Education Support Representative to drive new license sales opportunities within Academic institutes and to maintain renewal revenue through proactive engagement. The role follows a hybrid work model, mixing office and remote work to balance collaboration and flexibility.

You will close opportunities, engage in outbound prospecting, manage maintenance renewals, respond to inquiries, and use CRM tools to forecast and manage the sales funnel within the assigned territory.

Qualifications

• Bachelor's degree and 2 years of experience, or equivalent.
• Excellent English speaking and writing skills.
• Exceptional verbal and written communication with strong telephone skills.
• Understanding of forecasting and funnel management practices.
• Proficient with a CRM system to manage lead qualification and sales cycle advancement.
• Strong prioritization and time management skills.
• Strong team player.

Responsibilities

• Develop and close new license sales opportunities from qualified leads and inbound inquiries.
• Engage in prospecting for opportunities through outbound calls to build the funnel.
• Manage timely closure of annual maintenance renewal contracts and renewals of lapsed opportunities.
• Respond to inbound sales inquiries and qualify leads.
• Demonstrate forecasting and funnel management for the territory.
• Contribute to and support territory plans with sales representatives.
• Participate in funnel meetings and in planning the annual territory and account plans.

Skills

Excellent English

Communication skills

Forecasting

CRM usage

Time management

Team player

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description:

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

An Education Support Representative manages closure of assigned new revenue opportunities in Academic institutes, as well as focuses on driving revenue growth through achieving or exceeding customer engagement standards in maintenance renewal programs and products.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Develop and close new license sales opportunities from qualified leads and inbound customer inquiries
• Engage actively in prospecting for new opportunities through proactive outbound calling and help the territory build funnel
• Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies
• Respond to inbound sales related inquiries
• Demonstrate strong forecasting and funnel management of your assigned territory
• Contribute to and support the territory plans in conjunction with sales representatives
• Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans

Minimum Qualifications

• A bachelor's degree and 2 years of experience (or equivalent experience) with one year in a customer facing role is required.

Additional Qualifications

• Excellent English speaking and writing skills
• Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail
• Understanding of forecasting and funnel management practices
• Completion of sales and/or phone skills training
• Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
• Strong prioritization and time management skills
• Strong team player

Requirements: