Education Loan Counselor - Noida

Gyandhan; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

Gyandhan in Hyderabad is seeking an education loan counseling assistant to guide students and parents through loan options and the application process, ensuring documents are complete and accurate.

You will address queries, maintain CRM records, stay updated on policies and schemes, and work with the team to meet daily targets.

Qualifications

• Strong communication skills in Hindi or English
• Excellent verbal and written communication
• Prior experience in customer service or financial counseling
• Basic understanding of loan products and financial terminologies
• On-site work in Hyderabad

Responsibilities

• Provide detailed counseling to students and parents regarding education loan options.
• Assist clients through the entire loan application process, ensuring documentation is complete and accurate.
• Address queries and concerns promptly, maintaining high levels of customer satisfaction.
• Maintain updated knowledge of loan policies, interest rates, and financial schemes relevant to education loans.
• Document interactions and update client information accurately in the CRM system.
• Collaborate with the team to meet daily and monthly counseling targets.

Skills

Proficiency in Hindi or English

Excellent verbal and written commmunic

Prior experience in customer service/财

Job description

Role & Responsibilities

• Provide detailed counseling to students and parents regarding education loan options.
• Assist clients through the entire loan application process, ensuring documentation is complete and accurate.
• Address queries and concerns promptly, maintaining high levels of customer satisfaction.
• Maintain updated knowledge of loan policies, interest rates, and financial schemes relevant to education loans.
• Document interactions and update client information accurately in the CRM system.
• Collaborate with the team to meet daily and monthly counseling targets.

Skills & Qualifications

Must-Have

• Proficiency in Hindi or English
• Excellent verbal and written communication skills
• Prior experience in customer service or financial counseling
• Basic understanding of loan products and financial terminologies
• Comfortable working on-site in Hyderabad

Preferred

• Experience in educational or student loan counseling
• Knowledge of the Indian education finance sector

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