EDI Axway B2Bi Service Operations Specialist

Micro Technologies; Pune District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

A global technology solutions company in Pune is seeking a skilled individual for a hybrid role focused on supporting Axway B2Bi EDI integrations. This position involves 24x7 service operations and includes responsibilities for automation and system enhancements. Ideal candidates should have strong log analysis capabilities, familiarity with EDI standards, and ITIL knowledge. This role offers a chance to improve operational excellence while engaging with internal partners and external stakeholders.

Qualifications

• Prior middleware/integration operations experience is preferred.
• Basic understanding of Mapping Services concepts necessary.
• Ability to work under pressure and manage multiple tickets.

Responsibilities

• Support 24x7 service operations for Axway B2Bi EDI integrations.
• Resolve missing/incorrect setup elements and support partner onboarding.
• Create and maintain scripts to automate repetitive tasks.

Skills

Log analysis

Troubleshooting

Automation (Python/Shell)

Understanding of EDI standards

CI/CD concepts (Jenkins)

Communication

Education

ITIL certification

Tools

Python

Jenkins

Oracle

PostgreSQL

Job description

This hybrid role primarily supports **24x7 service operations (80%)** for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA-compliant transaction processing. In addition, the role contributes **20% development and enablement work** — including small enhancements, automation, basic map/config updates under guidance, and operational tooling improvements (e.g., scripts, Jenkins pipelines). The goal is to reduce incidents through operational excellence while continuously improving reliability and efficiency through automation and standardization.* Work with partners to resolve missing/incorrect setup elements (certificates, endpoints, identifiers, schedules, payload issues).* Support partner onboarding execution activities (in staging/production) following approved runbooks and checklists.* Coordinate with SMEs/backend teams for partner configuration gaps or recurrent data issues.* Create/maintain scripts (Python/Shell) to automate repetitive tasks (log parsing, report generation, partner validation checks).* Contribute to **Jenkins pipelines** or deployment automation for controlled lower-risk releases (as permitted by governance).* Understanding of **EDI standards** (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP).* Strong log analysis and troubleshooting capability for failed/late/malformed transactions.* Basic understanding of Mapping Services concepts (MBC / DML flow) and JMC fundamentals.* Basic automation exposure (Python/Shell) and familiarity with CI/CD concepts (e.g., Jenkins) is a plus.* Database awareness (Oracle / PostgreSQL) and connectivity concepts helpful (read/triage level).Working knowledge of **Axway B2Bi** and **Sentinel** monitoring concepts (alerts, dashboards, transaction visibility).* High attention to detail; ability to follow and improve SOPs.* Clear communication with partners and internal stakeholders during incidents.* Ability to work under pressure in rotational shifts and manage multiple tickets concurrently.* ITIL knowledge/certification.* Prior middleware/integration operations experience.* Exposure to secure transmission concepts (certificates, encryption, access controls, firewall coordination).Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers