EDI Axway Support Specialist

Micro Technologies; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Micro Technologies is looking for an EDI Axway Support Specialist in Pune to manage EDI operations using Axway technology. Responsibilities include incident management, system monitoring, and change management. Candidates should have 5+ years of experience in EDI support and familiarity with EDI communication protocols.

An ideal candidate will hold a Bachelor’s in a related field and possess strong troubleshooting and SQL skills. Join us in creating healthier futures!

Qualifications

• 5+ years of experience in EDI support, specifically with Axway B2Bi.
• Strong understanding of EDI communication protocols (e.g., AS2, SFTP).
• Ability to perform SQL queries on Axway application databases.

Responsibilities

• Monitor and respond to EDI-related incidents to minimize downtime.
• Implement EDI configuration changes and partner setups.
• Maintain documentation of incidents and changes.

Skills

EDI support

Axway technology

SQL skills

Incident management

Problem solving

Education

Bachelor’s Degree in Statistics, Computer Science, or related field

Tools

Ansible

Citrix technologies

Microsoft Office Suite

Job description

## EDI Axway Support SpecialistApplylocations: Pune, Indiatime type: Full timeposted on: Posted 2 Days Agojob requisition id: R264635Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****About the Role:**Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partners? Do you thrive in a fast-paced environment where every incident resolved and change implemented makes a tangible impact? If so, we’re looking for you to join our EDI Axway Support team!As an EDI Axway Support Administrator, you’ll be the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You’ll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems**Key Responsibilities**Incident Management:* Monitor and respond to EDI-related incidents promptly to minimize downtime* Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented* Escalate critical issues to appropriate teams while maintaining ownership until resolution Change Management:* Implement EDI configuration changes, partner setups following established change control processes* Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption System Monitoring & Maintenance:* Use monitoring tools to proactively identify potential issues and address them before they escalate* Perform routine maintenance and upgrades on Axway systems to ensure optimal performance Collaboration & Communication:* Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues* Provide timely updates to stakeholders on incident status and resolution timelines Documentation & Reporting:* Maintain detailed documentation of incidents, changes, and system configurations* Generate regular reports on system performance, incidents, and changes for management reviewPerformance-Capacity-Management:Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale..**Work Experience:*** **5+ years of experience in EDI support, with Axway technology (specifically, Axway B2Bi)*** **Strong understanding of EDI communication protocols (e.g., AS2, SFTP)*** Community and partner-specific certificate-management* Perform application-upgrades and patch-management with minimal down-time* SQL skills for research into Axway-application database-tables* Incident and change management processes, preferably within an ITIL framework, for production applications/systems* Excellent troubleshooting and problem-solving skills* Ability to work in a 24x7 rotational shift environment**Educational Qualification:*** Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).**Preferred Certifications:*** Salesforce Certified Administrator* Microsoft Certified Systems Administrator (MCSA)* Microsoft Certified IT Professional* ITIL, ITSM Certifications**Skills & Knowledge:****Behavioral Skills:*** Critical Thinking* Detail Oriented* Impact and Influencing* Interpersonal Communication* Multitasking* Problem Solving* Time Management**Technical Skills:*** Identity & Access Management* Database Administration* IT Support like Software & Hardware Installation, Troubleshooting* Software Validation* Systems Integration* IT Regulatory Compliance like SOX Compliance**Tools Knowledge:*** Software Configuration Management Tools like Ansible, Puppet* Citrix technologies like XenDesktop, XenApp, XenServer* Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL* Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP* Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System* Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design* Microsoft Office Suite* Relational Database Management System (RDBMS) Software* Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud* Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP# ******What Cencora offers******Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time