eCommerce Process Lead

vidaXL; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

vidaXL is seeking a Process Lead to drive continuous improvement across its eCommerce landscape, spanning multiple Scrum teams including pricing, content, webshops, channels, dropshipping, and order management. The role emphasizes ownership, data-driven decisions, and governance to boost efficiency and customer experience.

The ideal candidate will have 5+ years in BPM or process improvement within digital environments, with Lean/Six Sigma and Agile experience, strong leadership, and excellent

Qualifications

• 5+ years of experience in process improvement, BPM, or similar in ecommerce/digital environment.
• Lean/Six Sigma certifications are a plus.
• Strong analytical and problem-solving abilities.

Responsibilities

• Act as Change Manager to drive adoption and training for process improvements.
• Analyze and optimize eCommerce processes across teams to reduce bottlenecks and increase automation.
• Collaborate with Product Owners, Scrum Masters, and stakeholders to align improvements with agile cycles.
• Establish and document best practices, governance, and process guidelines across domains.
• Use KPIs and data insights to measure impact and drive evidence-based decisions.

Skills

Lean Six Sigma

Change management

Agile experience

Data-driven

Leadership

Stakeholder management

Education

Bachelor's degree in related field

Tools

Process mapping tools

BPM software

Job description

We are seeking a highly skilled Process Lead to drive continuous improvement across our eCommerce landscape, which consists of multiple Scrum teams, including pricing, product content & publication, webshops, sales channels, dropshipping & B2B, order management, customer service, and (email) marketing.

The ideal candidate is a highly proactive, data-driven, hands-on professional with a strong sense of ownership who can drive meaningful change by identifying inefficiencies, optimizing workflows, and ensuring that our processes align with business objectives and regulations to enhance operational efficiency, customer experience, and overall performance.

Job Description

• Change Management & Execution: Act as a Change Manager, ensuring that process improvements are successfully implemented. Drive adoption, document, provide training, and remove roadblocks to ensure sustained change.
• Process Optimization: Analyze and optimize business processes across eCommerce teams to improve efficiency, reduce bottlenecks, and enhance automation.
• Continuous Improvement: Identify recurring issues and propose sustainable solutions that align with business growth and scalability.
• Portfolio Management: Play an integral role in portfolio management by assessing the impact of new projects and initiatives. Ensure that proposed changes are evaluated against existing processes, identifying which teams and departments will be affected and how.
• Automation & AI: Work closely with technology teams to identify opportunities for automation and AI.
• Standardization, Documentation & Governance: Establish and document best practices, frameworks, and process guidelines for consistent execution across teams, while maintaining clear visibility of key eCommerce processes and ensuring proper governance around process changes.
• Data-Driven Decision Making: Use key performance indicators (KPIs) and data insights to measure process effectiveness and recommend improvements.
• Cross-Team Collaboration: Partner with Product Owners, Scrum Masters, domain process experts and Business & Technical stakeholders to drive process improvements across domains.
• Stakeholder Management: Act as a bridge between business and technical teams to ensure smooth execution of eCommerce initiatives.

Skills and experience

• 5+ years of experience in process improvement, business process management (BPM), or similar role in an eCommerce or digital environment.
• Proficiency in process mapping tools and methodologies such as Lean or Six Sigma.
• A true change manager, capable of driving process improvements from strategy to execution.
• Strong analytical skills, problem-solving abilities, and a data-driven mindset.
• A proactive mindset, consistently driving improvements and anticipating challenges.
• Highly hands-on, with a strong sense of ownership and accountability.
• Proven leadership skills with a commitment to meeting deadlines, honoring agreements, and delivering measurable results.
• Excellent communication and stakeholder management skills to collaborate with global and multicultural teams effectively.
• Experience with automation tools is a plus.
• Experience working in an Agile environment, with a strong ability to align process improvements with iterative development cycles.
• Basic technical understanding of digital platforms, system architectures, and integrations, enabling
• effective collaboration with technical architects and engineering teams. Deep technical expertise is not required, but the ability to understand and discuss technical concepts is essential.
• Experience in working in product-based companies