Ecommerce Manager

Virtail; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Virtail in Mumbai, India, is seeking a Senior Amazon Account Manager focused on technical Amazon backend and listing optimization. You will own listing edits, back-end troubleshooting, and case management while driving data-driven improvements.

Ideal candidates have hands-on Seller Central experience, agency background, and strong PPC knowledge. Proficiency with Helium 10, Ads Console, and Claude AI is valued for integrated workflows.

Qualifications

• 3+ years hands-on Amazon Seller Central experience.
• Agency background strongly preferred.
• Deep familiarity with listing/backend structures and errors.
• Working knowledge of SQP, CTR, CVR analysis.
• Solid PPC fundamentals and ability to read term reports.
• Proficient with Helium 10, Seller Central, Ads Console and spreadsheets.
• Comfortable using Claude AI in daily workflow.

Responsibilities

• Own Amazon Seller Central backend - listing edits, troubleshooting and case management.
• Run SQP analysis - CTR, CVR, impression share gaps; translate findings into action.
• Support PPC operations: structure review, term analysis, bid/budget checks.
• Troubleshoot listing suppressions, compliance flags, and technical errors end-to-end.
• Use Helium 10, Ads console, Brand Analytics; pull reports and perform analysis independently.
• Propose and implement your own strategies and workflows with available tools.
• Collaborate with AI tools (Claude) daily; prompt, review outputs, move faster.

Skills

Amazon Seller Central

Agency experience

Backend troubleshooting

SQP analysis

CTR analysis

CVR analysis

PPC basics

Helium 10

Ads Console

Spreadsheets

Claude AI

Tools

Helium 10

Seller Central

Ads Console

Brand Analytics

Claude AI

Spreadsheets

Job description

Senior Amazon Account Manager - Technical Amazon & Listing Optimization

Type: Full-time

About the Role

We manage 17 Amazon brands (economy + luxury) and need a technically sharp, hands‑on operator to own the backend — listings, PPC support, case management, and data‑driven optimization. This isn't a copywriting or "posting ads" role.

You'll be diagnosing account health, fixing listing/backend issues, running SQP/CTR/CVR analysis, and using tools independently to build strategy, not just execute tasks handed to you.

What We're Looking For

• 3+ years minimum hands‑on Amazon Seller Central experience
• Agency background strongly preferred — comfortable managing multiple brands/accounts at once
• Deep familiarity with Amazon's technical backend: flat files, listing errors, case escalations, category/attribute structures
• Working knowledge of SQP, CTR, CVR analysis and what to do with the numbers
• Solid grounding in PPC fundamentals — can read a search term report and know what it's telling you
• Demonstrated ability to self‑serve in tools (Helium 10, Seller Central, Ads console, spreadsheets) - we're not looking for someone who needs hand‑holding on software
• Comfortable working with AI tools, especially Claude, as part of the daily workflow
• Dynamic - can flex between technical listing work and PPC‑adjacent tasks as priorities shift

What You'll Do

• Own Amazon Seller Central backend - listing edits, flat file troubleshooting, category/attribute fixes, variation issues, and case management with Seller Support
• Run Search Query Performance (SQP) analysis - CTR, CVR, impression share gaps - and translate findings into action
• Support PPC operations: campaign structure review, search term analysis, bid/budget sanity checks, and flagging optimization opportunities (not necessarily full campaign ownership)
• Troubleshoot listing suppressions, compliance flags, and technical errors end‑to‑end until resolved
• Use Helium 10, Amazon Ads console, Brand Analytics, and similar tools independently - pull the right report, build the right analysis, without being walked through it
• Build and propose your own strategies and workflows using the tools available, rather than waiting for instructions on how to use them
• Work alongside AI tools (Claude in particular) as part of daily workflow - comfortable prompting, reviewing AI output critically, and using it to move faster