E-commerce Operations Manager

mettā muse; Bengaluru; On-site; INR 725,000 - 837,000; Full time

Job summary

mettā muse is seeking an E-commerce Operations Manager to own our Shopify store, enhance the online customer experience and support e-commerce growth. The role splits into 70% Shopify and online growth, 30% product operations, sourcing, logistics and reporting.

Location is India. The position is full-time, with a salary of ₹65,000–₹75,000 per month, all-inclusive, based on experience. Immediate start preferred.

Qualifications

• 4–6 years in e-commerce, Shopify management or digital operations.
• Strong hands-on experience managing Shopify stores and product catalogs.
• Ability to improve online merchandising, customer experience and performance.
• Experience coordinating content, photography and digital assets.

Responsibilities

• Maintain and optimize the Shopify store, product pages and collections.
• Coordinate product photoshoots and AI-generated model images.
• Monitor stock, replenishment, and fulfilment with relevant teams.
• Coordinate vendor sourcing, packaging production and shipping.
• Analyse performance data to identify growth opportunities.

Skills

Shopify management

E-commerce operations

Inventory forecasting

Vendor coordination

Data analysis

Product catalog management

Tools

Shopify

AI content tools

SEO basics

Job description

Salary: ₹65,000–₹75,000 per month, all-inclusive, based on experience

Starting date: As soon as possible

E-commerce Operations Manager

Location: India

Employment type: Full-time

Salary: ₹65,000–₹75,000 per month, all-inclusive, based on experience

Starting date: As soon as possible

About the role

We are looking for an organised and proactive E-commerce Operations Manager to take ownership of our Shopify store, improve the online customer experience and support the growth of our e-commerce business.

Approximately 70% of the role will focus on Shopify, online growth, website maintenance and digital content. The remaining 30% will cover related product operations, sourcing coordination, logistics and reporting.

Key responsibilities

E-commerce, Shopify and online growth (70%)

• Manage and maintain the Shopify website and backend.
• Create, update and optimise product pages, including descriptions, photographs, pricing, variants, SKUs, tags and collections.
• Maintain accurate product, inventory and cost data to support reporting, forecasting and purchase planning.
• Ensure new products and collections are published accurately and on time.
• Conduct regular website checks and resolve issues affecting functionality or customer experience.
• Monitor online stock and coordinate timely replenishment.
• Improve product visibility, website navigation, merchandising and conversion.
• Track website and sales performance, identify growth opportunities and recommend practical improvements.
• Coordinate Shopify applications, integrations and external technical support within approved budgets.
• Support the implementation and ongoing use of inventory and forecasting tools.
• Coordinate product photoshoots and AI-generated model images, ensuring approved content is uploaded within agreed timelines.
• Support shipping optimisation, pricing transparency and automated customer communication.
• Monitor online orders and coordinate timely fulfilment with the relevant teams.
• Manage additional e-commerce platforms and digital sales channels as required by the business.

Product and business operations (30%)

• Coordinate the sourcing and production of packaging and marketing materials, including vendor identification, costing, sampling, quality control and delivery.
• Support selected product-development projects through vendor coordination, sampling, production follow-up and quality checks.
• Coordinate shipments, maintain tracking information and follow up with logistics partners.
• Maintain sourcing-related financial records, invoices, budgets and regular reports.
• Collect artisan and production stories for internal communication, website content and marketing materials.
• Maintain vendor due-diligence, sustainability, B Corp and impact-related records.
• Ensure operational trackers, invoices and product records remain accurate and up to date.

What we are looking for

• 4–6 years of relevant experience in e-commerce, Shopify management or digital operations.
• Strong hands-on experience managing Shopify websites and product catalogues.
• Demonstrated ability to improve online merchandising, customer experience and e-commerce performance.
• Experience coordinating website content, product photography and digital assets.
• Good understanding of inventory, forecasting, order fulfilment and product data.
• Confidence working with spreadsheets, performance reports and operational trackers.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple priorities independently.
• A proactive, solution-oriented approach and sound judgement.
• Experience with fashion, lifestyle, artisan-made or sustainable products would be an advantage.
• Familiarity with forecasting tools, Shopify applications, AI content tools, SEO or email automation would be beneficial.