E-Commerce & Operations Executive

House Of Beads; Mumbai Suburban; Sur place; INR 180 000 - 260 000; Plein temps

Résumé du poste

House Of Beads is seeking an organised and communicative person to manage our online orders and operations from Mumbai Suburban. You will handle WhatsApp, Instagram, and website orders, respond to queries via DM, calls, and messages, and oversee packing, dispatch, and trackers.

Experience in e-commerce or online order management is preferred. The role focuses on end-to-end order processing and coordinating daily operations for our handicraft range, offering a hands-on fast-paced environment.

Qualifications

• Experience in e-commerce / online order management preferred.
• Strong communication and organisational skills.
• Ability to manage end-to-end order flow.

Responsabilités

• Manage WhatsApp, Instagram & Website orders.
• Reply to DMs, WhatsApp queries & calls.
• Manage end-to-end online orders.
• Order processing, packing & dispatching.
• Maintain trackers & CRM.
• Coordinate daily online order operations.
• Work with our range of handicraft & craft items.

Connaissances

Organisation

Communication

Online order management

Outils

CRM

Description du poste

We're looking for someone who is organised, responsible & good with communication to manage our online orders and operations.

ROLE & RESPONSIBILITIES

• Manage WhatsApp, Instagram & Website orders
• Reply to DMs, WhatsApp queries & calls
• Manage end-to-end online orders
• Order processing, packing & dispatching
• Maintain trackers & CRM
• Coordinate daily online order operations
• Work with our range of handicraft & craft items

Experience in e-commerce / online order management preferred