E-commerce Operations Executive

Zealmax Innovations Pvt Ltd; Ahmedabad District; On-site; INR 350,000 - 480,000; Full time

Job summary

Zealmax Innovations Pvt Ltd is seeking an Ecommerce Operations Executive to drive daily warehouse, dispatch, and returns processing. The role focuses on managing the packing team, ensuring accurate and timely order fulfillment, and coordinating with internal departments to maintain smooth workflows in a fast-paced D2C environment.

The ideal candidate has 1–3 years of hands-on D2C or ecommerce operations experience, strong organizational skills, and proficiency with Excel/Sheets and SAP for

Qualifications

• Mandatory hands-on experience in a D2C brand or e-commerce operations environment (1–3 years).
• Strong understanding of warehouse, dispatch, inventory, shipment and returns operations.
• Ability to supervise a small team and ensure timely completion of tasks.
• Proficient in Excel/Google Sheets and SAP for tracking and reporting.
• Excellent coordination and problem-solving skills in a fast-paced setting.

Responsibilities

• Manage inward shipment receiving, verification, and storage allocation.
• Oversee labeling, counting, and processing of shipments and returns.
• Coordinate packaging and order processing across all sales platforms.
• Supervise the packing team to ensure accurate, timely, and quality dispatches.
• Coordinate with logistics partners for pickups, dispatches, and tracking.
• Monitor stock movement and report discrepancies; maintain operational records.
• Handle return orders daily and in bulk; verify condition before restocking or write-off.
• Collaborate with customer service and finance for refunds and reconciliations.

Skills

D2C brand experience

Warehouse operations

Inventory management

Returns processing

RTO management

Excel / Google Sheets

SAP

Team supervision

Coordination

Problem solving

Tools

Excel

Google Sheets

SAP

Job description

Ahmadabad City, India | Posted on 10/15/2026

Led by alumni of IIM Ahmedabad, Zealmax Innovations Pvt Ltd is a rapidly growing company in the healthcare domain with two dynamic business verticals:

ULTRACARE PRO

Health and Wellness Products | B2C | Domestic market

Orthopedic implants | B2B | International markets

We are a fast-growing, purpose-driven team that values innovation, ownership and impact. If you are passionate about healthcare, we want to hear from you.

Job Description

Job Description – E-commerce Operations Executive

Role Summary-We are looking for a proactive and dependable Ecommerce Operations Executive (1-3 Years) to dailywarehouse, dispatch, and returns processing activities. The role includes managing the packing team,ensuring accurate and timely order and return processing, maintaining operational documentation, andcoordinating with internal departments for seamless workflow execution. Prior hands-on experience in aD2C (Direct-to-Consumer) brand or e-commerce environment is mandatory for this role.The idealcandidate should possess strong organizational skills, attention to detail, and the ability to efficientlymanage operational responsibilities in a fast-paced environment.

Key Responsibilities

• Manage inward shipment receiving, verification, and storage allocation
• Handle labeling, counting, and processing of new and bulk shipments
• Manage packaging and order processing across all sales platforms
• Supervise the packing team to ensure accurate, timely, and quality dispatches
• Coordinate with logistics partners for pickups, dispatches, and shipment tracking
• Monitor stock movement and report discrepancies if any
• Coordinate with internal teams for smooth order processing and workflow management
• Manage manpower planning and arrange porter support whenever required
• Maintain warehouse discipline, workflow efficiency, and operational support activities
• Process return orders received from all sales platforms and marketplaces on a daily and bulk basis
• Verify returned items for quality, condition, and completeness before restocking or write-off
• Coordinate with logistics partners for return pickups, reverse shipments, and shipment tracking
• Manage wrong and damaged return tickets and initiate replacement, refund, or exchange workflows
• Update return status and disposition accurately and in a timely manner in operational systems
• Investigate and resolve return discrepancies, including missing, mismatched, or short items
• Maintain return records and generate periodic return/RTO (Return to Origin) reports
• Coordinate with customer service and finance teams for refund processing and reconciliation
• Maintain and update operational records related to orders, inventory, dispatches, and returns

Required Skills

• Mandatory hands-on experience working in a D2C (Direct-to-Consumer) brand or e- commerceoperations environment
• Basic understanding of warehouse, dispatch, inventory, shipment, and returns operations
• Strong organizational, coordination, and multitasking skills with the ability to manage daily operationalactivities efficiently● Ability to supervise a small team, maintain discipline, and ensure timely completion of work
• Experience in return order processing, reverse logistics, and RTO management
• Basic computer proficiency, including Excel, Google Sheets and SAP for operational tracking andreporting
• Good attention to detail in packaging, labeling, order processing, and stock management
• Strong communication, coordination, and problem-solving abilities
• Ability to work in a fast-paced environment and handle operational pressure effectively
• Quick learner with a responsible, proactive, and adaptable approach toward operations

Qualifications

• 1-3 years of experience in operations, warehouse, dispatch, logistics, or supply chain roles
• D2C (Direct-to-Consumer) brand experience is mandatory
• Experience working in e-commerce or product-based warehouse is a plus