E-commerce Operation Manager (Product based)

Very Much Indian; Pune District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Very Much Indian in Pune, Maharashtra, is hiring an E-commerce Operations Manager to oversee day-to-day online business activities from order placement to delivery. The role focuses on Shopify operations, inventory management, and coordinating with logistics and warehouse teams to ensure timely fulfilment and high customer satisfaction.

You will drive MIS reporting, analytics, and process improvements to handle high-volume campaigns and festive sales, keeping error rates low and performance high.

Qualifications

• 3–5 years of experience in e-commerce operations, preferably in fashion, apparel, lifestyle, or D2C brands.
• Hands-on experience with Shopify or similar e-commerce platforms.
• Strong understanding of order management, inventory, logistics, and fulfilment.
• Proficiency in Excel/Google Sheets and MIS reporting.
• Experience coordinating with courier aggregators and warehouse teams.
• Strong problem-solving, analytical, and team-management skills.
• Ability to handle high order volumes and work in a fast-paced environment.

Responsibilities

• Manage end-to-end e-commerce operations, from order placement to successful delivery.
• Oversee Shopify operations, product listings, inventory updates, pricing, and website coordination.
• Manage order processing, fulfilment, shipping, returns, exchanges, and RTO.
• Coordinate with warehouse, logistics, customer support, and marketing teams.
• Monitor inventory accuracy, stock availability, and dispatch timelines.
• Track daily sales, order fulfilment, cancellations, and operational KPIs.
• Manage courier partners and resolve delivery-related escalations.
• Identify operational gaps and implement process improvements.
• Prepare daily, weekly, and monthly MIS reports.
• Ensure smooth execution of festive sales, campaigns, and high-volume order periods.

Skills

E-commerce operations

Team management

Analytics

Excellent communication

Tools

Shopify

Excel / Google Sheets

MIS reporting tools

Job description

We're Hiring | E-commerce Operations Manager

Location: Pune, Maharashtra (Work from Office)

Company: Very Much Indian

Employment Type: Full-time

About Very Much Indian

Very Much Indian is a Shark Tank-funded, Silk Mark-certified handloom saree brand dedicated to preserving India's weaving heritage and supporting 4,000+ artisans.We are looking for a detail-oriented and experienced E-commerce Operations Manager to manage our day-to-day online business operations, streamline processes, and ensure an exceptional customer experience.

Key Responsibilities

• Manage end-to-end e-commerce operations, from order placement to successful delivery.
• Oversee Shopify operations, product listings, inventory updates, pricing, and website coordination.
• Manage order processing, fulfilment, shipping, returns, exchanges, and RTO.
• Coordinate with warehouse, logistics, customer support, and marketing teams.
• Monitor inventory accuracy, stock availability, and dispatch timelines.
• Track daily sales, order fulfilment, cancellations, and operational KPIs.
• Manage courier partners and resolve delivery-related escalations.
• Identify operational gaps and implement process improvements.
• Prepare daily, weekly, and monthly MIS reports.
• Ensure smooth execution of festive sales, campaigns, and high-volume order periods.

Requirements

• 3–5 years of experience in e-commerce operations, preferably in fashion, apparel, lifestyle, or D2C brands.
• Hands-on experience with Shopify or similar e-commerce platforms.
• Strong understanding of order management, inventory, logistics, and fulfilment.
• Proficiency in Excel/Google Sheets and MIS reporting.
• Experience coordinating with courier aggregators and warehouse teams.
• Strong problem-solving, analytical, and team-management skills.
• Ability to handle high order volumes and work in a fast-paced environment.