E-commerce Manager

Pupscribe Enterprises; India; Remote; INR 1,200,000 - 2,400,000; Full time

Job summary

Pupscribe Enterprises is seeking a dynamic leader to drive marketplace performance across Amazon, Blinkit, and other platforms. You will own listings, pricing, promotions, and inventory planning to maximize margins and growth.

The role includes expanding into Flipkart, Meesho, Myntra, Nykaa, JioMart, Zepto, Swiggy Instamart, and BigBasket while coordinating with logistics and design teams to improve product visibility and campaigns.

Qualifications

• Experience with startups or fast-growing businesses in pet care, FMCG, or D2C.
• Hands-on experience with Amazon Pi and marketplace analytics.
• Experience in setting up and managing Amazon Global / international marketplace accounts.

Responsibilities

• Manage overall sales, revenue, margins, and business performance across Amazon, Blinkit, and other e-commerce channels.
• Identify and launch new marketplaces and quick-commerce platforms such as Flipkart, Meesho, Myntra, Nykaa, JioMart, Zepto, Swiggy Instamart, BigBasket, etc.
• Manage day-to-day marketplace operations, including product listings, pricing, promotions, orders, account health, and issue resolution.
• Plan and manage inventory across Amazon FBA, Blinkit warehouses/dark stores, and other marketplace warehouses to avoid stock-outs and excess inventory.
• Manage product catalogue and listings, including titles, descriptions, images, keywords, variations, categories, and listing quality.
• Plan and execute product launches, sales promotions, deals, offers, and major e-commerce events across different platforms.

Skills

Marketplace analytics

E-commerce operations

Amazon Pi

International marketplace accounts

Quick-commerce platforms

Tools

Vinculum ERP

Job description

Role & responsibilities

1. Manage overall sales, revenue, margins, and business performance across Amazon, Blinkit, and other e-commerce channels.
2. Identify and launch new marketplaces and quick-commerce platforms such as Flipkart, Meesho, Myntra, Nykaa, JioMart, Zepto, Swiggy Instamart, BigBasket, etc.
3. Manage day-to-day marketplace operations, including product listings, pricing, promotions, orders, account health, and issue resolution.
4. Plan and manage inventory across Amazon FBA, Blinkit warehouses/dark stores, and other marketplace warehouses to avoid stock-outs and excess inventory.
5. Manage product catalogue and listings, including titles, descriptions, images, keywords, variations, categories, and listing quality.
6. Plan and execute product launches, sales promotions, deals, offers, and major e-commerce events across different platforms.
7. Monitor product pricing, discounts, platform fees, commissions, and margins to ensure healthy profitability across channels.
8. Coordinate with Amazon, Blinkit, and other marketplace teams for account management, business growth, operational issues, and resolution of disputes.
9. Manage returns, refunds, claims, lost/damaged inventory claims, and other marketplace-related issues until closure.
10. Manage Amazon Brand Registry and support brand protection by identifying and reporting unauthorized sellers, counterfeit products, and listing violations.
11. Coordinate with logistics, packaging, and dispatch teams to ensure timely shipments, correct labelling, packaging, and delivery as per marketplace requirements.
12. Work closely with Design, Content, Marketing, and Ads teams to improve product listings, product visibility, advertising performance, and sales.
13. Monitor marketplace advertising campaigns with the Ads team and recommend improvements in budgets, targeting, and campaign performance.
14. Track product ratings, reviews, sales trends, and customer feedback and take suitable actions to improve product performance.
15. Prepare and maintain daily, weekly, monthly, quarterly, and yearly sales, inventory, pricing, claims, and performance reports.
16. Analyse business data and prepare Plans of Action (POA) to improve sales, profitability, inventory, and overall marketplace performance.
17. Maintain accurate marketplace records and tracking sheets and ensure all reports are updated on time.
18. Create, implement, and maintain SOPs and processes for the E-commerce and Marketplace team.
19. Coordinate with internal teams and external marketplace partners to ensure smooth and timely business operations.
20. Continuously identify new opportunities to increase online sales, improve profitability, and expand the company's presence across e-commerce and quick-commerce platforms.

Preferred candidate profile

1. Passionate about pets and preferably a cat or dog parent.
2. Experience working with a startup or fast-growing business, preferably in the pet care, kids, FMCG, or D2C space.
3. Hands-on experience with Amazon Pi and marketplace analytics.
4. Working knowledge of Vinculum ERP or similar e-commerce ERP systems.
5. Experience in setting up and managing Amazon Global / international marketplace accounts.
6. Experience in managing or launching quick-commerce platforms such as Blinkit, Zepto, Swiggy Instamart, BigBasket, etc.
7. Strong experience managing marketplaces beyond Amazon, such as Flipkart, Meesho, Myntra, Nykaa, JioMart, etc.
8. Strong understanding of e-commerce operations, marketplace growth, inventory, pricing, promotions, and profitability.