E Commerce Executive/ E commerce specialist

Vivaldis Group; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Vivaldis Group is hiring an Amazon Specialist to manage and optimize sales across Amazon, Blinkit, Flipkart, Zepto and other marketplaces. You will drive growth, improve the shopping experience, and maximize the performance of our digital channels.

Key duties include listing optimization, partner management, performance analytics, and ensuring timely order fulfillment. You will also oversee customer service, handle reviews, and deliver regular reports to senior management.

Responsibilities

• Develop and implement strategies to optimize listings on third-party marketplaces like Amazon, Blinkit, Flipkart, Zepto.
• Manage relationships with marketplace partners to maximize sales potential.
• Monitor performance metrics and identify opportunities for growth.
• Ensure compliance with marketplace policies and guidelines.
• Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
• Oversee customer service processes, including returns, exchanges, and inquiries.
• Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
• Use data analytics tools to track and report on e-commerce KPIs such as sales, conversion rates, AOV, and CAC.
• Conduct competitive analysis to stay informed of industry trends and competitor activities.

Job description

Role & responsibilities

Key Responsibilities:

We are looking for an experienced candidate for Amazon Specialist position, who would be responsible for managing and optimizing sales on out third-party marketplaces (Amazon, Blinkit, Flipkart, Zepto etc.). This role focuses on driving sales growth, improving the user experience, and maximizing the overall performance of the digital channels.

• Marketplace Management:
• - Develop and implement strategies to optimize listings on third-party marketplaces like Amazon, Blinkit. Flipkart
• - Manage the relationship with key marketplace partners to maximize sales potential.
• - Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.
• - Ensure compliance with marketplace policies and guidelines.
• - Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
• 2. Customer Experience for the brand:
• - Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.
• - Implement customer feedback mechanisms to continuously improve the shopping experience.
• - Manage the product review process on marketplaces to maintain a positive brand reputation.
• 3. Reporting and Analysis
• - Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
• - Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.
• - Conduct competitive analysis to stay informed of industry trends and competitor activities.

Company Details-Website Link - https://www.vivaldis.co.in/
Linkdin Profile -https://www.linkedin.com/company/vivaldisanimalhealth/