E Commerce Executive/ E commerce specialist

Vivaldis; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Vivaldis in Pune seeks an experienced Amazon Specialist to manage and optimize sales on third‑party marketplaces such as Amazon, Blinkit, and Flipkart. You will drive growth, improve the shopper experience, and maximize overall marketplace performance.

Responsibilities include developing optimization strategies, coordinating with inventory and logistics, maintaining policy compliance, and delivering regular performance reports to senior management using data analytics.

Responsibilities

• Develop and implement strategies to optimize listings on third‑party marketplaces like Amazon, Blinkit, and Flipkart.
• Manage the relationship with key marketplace partners to maximize sales potential.
• Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.
• Ensure compliance with marketplace policies and guidelines.
• Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
• Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.
• Implement customer feedback mechanisms to continuously improve the shopping experience.
• Manage the product review process on marketplaces to maintain a positive brand reputation.
• Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
• Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.
• Conduct competitive analysis to stay informed of industry trends and competitor activities.

Job description

Role & Responsibilities

We are looking for an experienced candidate for Amazon Specialist position, who would be responsible for managing and optimizing sales on our third‑party marketplaces (Amazon, Blinkit, Flipkart, Zepto, etc.). This role focuses on driving sales growth, improving the user experience, and maximizing the overall performance of the digital channels.

Key Responsibilities

• Marketplace Management:
• Develop and implement strategies to optimize listings on third‑party marketplaces like Amazon, Blinkit, and Flipkart.
• Manage the relationship with key marketplace partners to maximize sales potential.
• Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.
• Ensure compliance with marketplace policies and guidelines.
• Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
• Customer Experience for the brand:
• Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.
• Implement customer feedback mechanisms to continuously improve the shopping experience.
• Manage the product review process on marketplaces to maintain a positive brand reputation.
• Reporting and Analysis:
• Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
• Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.
• Conduct competitive analysis to stay informed of industry trends and competitor activities.