E-commerce Application Support & Rollout Engineer

Remunance Systems; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Remunance Systems is seeking a hands-on E‑commerce Application Support & Rollout Engineer to ensure stability, operation, and smooth rollout of global e‑commerce platforms. The role covers incident management, bug fixes, testing, and coordination of webstore launches across regions.

You will work with PHP/Symfony, fix production issues, and support international rollouts with cross‑functional teams. Ideal candidates have 2+ years in web or e‑commerce support, strong PHP/Symfony skills, and

Qualifications

• 2+ years of experience in web development, application support, or e‑commerce environments.
• Strong practical knowledge of PHP and Symfony; able to read, debug, and fix production codebase.

Responsibilities

• Monitor, triage, investigate, and resolve e‑commerce incidents and support requests; own Level 1 & 2 issues.
• Troubleshoot PHP/Symfony apps, frontend issues, integrations, configuration, and product/content problems.
• Escalate complex issues with clear reproduction steps and findings to the correct team.

Skills

PHP

Symfony

REST APIs

Git

SQL

Linux

Tools

Jira

Zendesk

ServiceNow

CI/CD workflows

Job description

We are looking for a hands‑on and detail-oriented E-commerce Application Support & Rollout Engineer to support the stability, operation, and rollout of our global e-commerce platforms.

The role combines incident management, technical troubleshooting, bug fixing, testing, ticket handling, and webstore rollout support. The ideal candidate will have a solid development background in PHP and Symfony, with experience in e-commerce platforms and the ability to investigate issues, work directly with code, and coordinate with global technical and business teams.

Key Responsibilities

• Incident Handling: Monitor, triage, investigate, and resolve incoming e-commerce incidents and support requests; take ownership of Level 1 & Level 2 issues, including smaller code or configuration fixes where appropriate.
• Technical Troubleshooting & Fixes: Troubleshoot PHP/Symfony applications, front‑end issues, integrations, configuration, and product/content‑related problems.
• Escalation Workflow: Escalate complex issues to the appropriate development team, contractor, or platform specialist with clear reproduction steps, technical findings, and supporting information.
• Testing & Validation: Reproduce bugs, perform root cause analysis, validate fixes, and conduct functional and regression testing during releases.
• Webstore Rollouts: Support international webstore launches, including content validation, storefront testing, technical readiness checks, go‑live coordination, and post‑launch stabilization.
• Documentation & Improvement: Maintain structured ticket records and technical documentation, contribute to the internal knowledge base, and identify recurring issues and sustainable improvements.
• Communication & Collaboration: Provide clear and timely updates and work closely with global e‑commerce, development, marketing, IT, contractors, and regional teams.

Requirements

• 2+ years of experience in web development, application support, technical support, or e‑commerce environments.
• Strong practical knowledge of PHP and Symfony, with the ability to read, debug, troubleshoot, and implement fixes in an existing production codebase.
• Experience with e‑commerce platforms such as Magento / Adobe Commerce, OroCommerce, Shopify Plus, or similar.
• Working knowledge of HTML, CSS, and JavaScript for front‑end troubleshooting.
• Understanding of UX/UI principles and responsive web design.
• Experience with bug reproduction, root cause analysis, testing, and regression validation.
• Practical knowledge of REST APIs, Git, SQL, and Linux.
• Experience troubleshooting integrations between e‑commerce, ERP, PIM, CRM, or other business systems.
• Strong analytical, troubleshooting, organizational, and problem‑solving skills.
• Fluent written and spoken English, with the ability to work effectively across international teams and time zones.
• Structured, detail‑oriented, and comfortable taking ownership of issues through resolution and closure.

Additional expertise and qualifications

• Experience with OroCommerce, Magento, Pimcore, WordPress, or other CMS/PIM platforms.
• Knowledge of GraphQL and CI/CD workflows.

Experience with ticketing or issue‑tracking tools such as Jira, Zendesk, ServiceNow, or similar