Dynamics 365 F&O Support Role

Tekskills Inc.; Chennai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Tekskills Inc. in Bengaluru, Karnataka, invites a skilled Dynamics 365 F&O/Project Operations support specialist to join our experienced team. You will troubleshoot, configure modules, perform upgrades, and collaborate with developers for seamless integrations.

Require at least four years in D365 F&O support, strong X++ coding, Visual Studio knowledge, and the ability to work independently or with colleagues to maintain Finance, SCM and HR modules with high reliability.

Qualifications

• Minimum 4 years' proven experience in a Dynamics 365 F&O support role.
• Experience with Finance, SCM, Procurement, HR, or Project Operations.
• Strong understanding of ERP business processes in Finance & Operations.
• Familiarity with D365 F&O and Project Operations features and configuration.
• Solid X++ coding, OOP concepts, and Visual Studio knowledge.
• Experience with system integration and data migration techniques.

Responsibilities

• Support & Troubleshooting: provide support for Dynamics 365 F&O and Project Operations, troubleshoot and escalate as needed.
• Handle incident and service requests, ensure SLAs.
• System Configuration & Maintenance: configure and maintain modules in D365 F&O and Project Operations.
• Regular checks, updates, and optimizations for peak performance.
• System Enhancements & Process Improvement: design, test, and implement new features and integrations.
• Version Upgrades & Patches: support upgrades and patches with minimal business disruption.
• Compliance & Security: ensure security and regulatory standards are applied within the system.

Skills

Microsoft Dynamics 365 Finance & Ops

X++ programming

OO principles

Troubleshooting

D365 F&O configuration

D365 FO customization

Reporting in D365 FO

Power Platform basics

Azure DevOps workflow

Visual Studio

Tools

Azure DevOps

LCS (Lifecycle Services)

Power Platform

Visual Studio

Job description

Dear Candidate,

We have an excellent support role opportunity for you.

Please find the details below:

Job Title: Domain Consultant / Dynamics 365 F&O Technical Support Consultant / Dynamics 365 Finance & Operations Support Engineer / Dynamics 365 Project Operations Support Consultant / D365 F&O Application Support Specialist (X++ & Technical Customizations)

Location: Bangalore, Karnataka

Required Skills: Microsoft Dynamics 365 Finance

Experience: 46 years

Job Description:

• Support & Troubleshooting Provide support for Dynamics 365 Finance & Operations and Project Operations. Troubleshoot and elevate issues as necessary to ensure prompt and effective resolution.
• Handle incident and service requests, ensuring adherence to Service Level Agreements (SLAs).
• System Configuration & Maintenance - Assist in configuring and maintaining modules within D365 F&O and Project Operations (Finance, Supply Chain, and Human Resources).
• Perform regular system checks, updates, and optimizations to ensure peak performance.
• System Enhancements & Process Improvement - Assist in design, testing, and implementation of new features, functionalities, or integrations. Collaborate with developers and technical teams for system customizations or integrations.
• Version Upgrades & Patches - Support system upgrades, patches, and new releases of D365 F&O, ensuring minimal business disruption.
• Compliance & Security - Ensure security protocols, compliance standards, and financial regulations are applied within the system.

Essential Skills:

• Minimum 4 years' proven experience in a support role with Microsoft Dynamics 365 Finance & Operations.
• Experience with at least one module: Finance, Supply Chain, Procurement, HR, or Project Operations.
• Strong understanding of ERP systems and business processes within Finance and Operations.
• Familiarity with D365 F&O and Project Operations features, functionality, and configuration.
• Strong X++ coding skills, OOPs concepts, and knowledge of Visual Studio (advantage).
• Understanding of system integration and data migration techniques.
• Strong troubleshooting and problem-solving skills.
• Proven experience in designing, developing, and implementing D365 FO customizations using X++.
• Ability to create, design, and modify reports in Dynamics 365 FO.
• Experience with technical design, development, and testing of core D365 FO apps.
• Experience working on full life cycle implementations across multiple versions of Dynamics FO.
• Ability to make technical recommendations for installation, modifications, and custom development.
• Ability to analyze user issues, identify root causes, and recommend solutions.
• Excellent written and verbal communication skills to explain technical issues to non-technical stakeholders.
• Ability to work independently and in a team environment.
• Strong organizational and time management skills with the ability to prioritize tasks and handle multiple projects.
• Provide ongoing support and optimization for D365 F&O and Project Operations environments.

Desirable Skills:

• Experience in a customer-facing support role or consulting environment.
• Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with D365 F&O.
• Familiarity with Azure DevOps for issue tracking and release management.
• Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).