Duty Manager - Soft Services

Jones Lang LaSalle Incorporated; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL Bengaluru on-site role for Duty Manager Soft Services Integrated Facilities Management, responsible for end-to-end management of soft services at Boeing Campus. Oversees cleaning, landscaping, events, and pantry operations, ensuring client satisfaction and adherence to SLAs.

Builds high-performing teams and maintains safety and reporting standards. The role requires 5-6 years in facilities operations, a hospitality management background, and strong communication skills.

Qualifications

• University degree or professional qualification in Hospitality management.
• 5-6 years’ experience in facilities operation.
• Good communicator with strong English skills.
• Knowledge of ISO 14001 and OHSAS 18001 is advantageous.

Responsibilities

• Manage soft services delivery on a Boeing campus and oversee cleaning, landscaping and catering support.
• Coordinate events, inventory, and pantry/cafeteria operations to ensure seamless service.
• Drive KPI achievement, client satisfaction, and reporting with daily/weekly/monthly updates.
• Lead and develop high-performing teams, ensure safety procedures and risk management.
• Interface with Boeing RE team and account management to implement long-term improvements.

Skills

Communication

Facilities operations

Education

Hospitality management

ISO 14001

OHSAS 18001

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duty Manger Soft Services Integrated Facilities Management What this job involves Delivery of Client Satisfaction Duty Manager will be responsible for managing all aspects of the Soft service delivery for Boeing Campus. Duty manager is accountable for the achievement of the Management Plan and all key performance indicators. Operations and maintenance, interface with senior managers in Boeing real estate / Facility team and business units. Coordination with other key managers within Boeing and achieve customer satisfaction. Responsible for managing day to day operations which would includeall cleaning services Landscaping, managing events, supporting client meetings, managing inventory and ensure timely organising of facility related consumables being available at all times as per standards and smooth operations for end user satisfaction. Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Builds and Manages High Performing Teams Provide the leadership to the soft services activities services on a client site Act as single point of Management Control for Oversee the operation, staffing, performance of the cleaning service delivery to complete satisfaction of the client . Manage the waste management process for food waste and also kitchen waste as per Boeing assigned process. Ensure client satisfaction score achieved as per SLA Have a seamless interface into Boeing RE team. Demonstrate leadership, responsiveness and creativity. Understand the Soft Services scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation. Ensure large events requiring café set up is handled as per client requirement to the full satisfaction. Support Boeing in the implementation of short and long-term projects. Take control of all inventories related to café and pantry, toiletries services and ensure inventory is always kept as per standard practice by planning. Keep a weekly check on the inventory on consumables and to ensure materials are available at all times. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Review of vendor performances and suggest improvement plans. Ensure timely reporting for all activities related to which includes, daily reports, weekly reports and monthly reports. Ensure compliance with JLL minimum audit standards. Any other additional responsibilities assigned from time to time based on the client scope deliverables and be the part of Account team to step in for other activities as and when required to be One JLL delivery platform Refer for Key Performance Measures as mentioned below.

Service quality & change/project management: Innovative delivery of value for Boeing through process implementation. Work scheduling, execution, and administration: Delivery of Services within the defined timelines Execution of plan to realize mitigation of cost impacts. Realize Proactive targeting of savings opportunities for JLL and the client. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation. Support in the implementation of short and long-term projects. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning Ensure compliance with JLL minimum audit standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Maintain equipment database for site. Putting best practices in place Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met.

To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis. Sound like you? To apply, you need to be: A strong knowledge and exposure to FM business at a large corporate clientn ideal candidate would have a university degree or professional qualification in from Hospitality management, and over 5-6 years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus. Good communicator Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambition through our dedicated Total Rewards Program, competitive pay and benefits package.

Education and experience Degree in hospitality management with a minimum of 5-6 years’ experience as managing F & B operations in Corporate clients Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage Understanding of vendor management Good understanding of safety Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.