Front Office Manager - Fairmont Agra

Fairmont; Agra District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accor invites you to join as a senior operations leader in hospitality, bringing luxury hotel experience and a track record of transformative leadership. You will drive guest satisfaction, oversee seamless operations, and mentor teams across the network.

This role emphasizes strategic thinking, pre-opening expertise, and a passion for hospitality excellence, with opportunities to influence service standards and brand reputation across properties.

Qualifications

• Minimum 8–10 years of progressive luxury hotel experience, with 2–3 years in a similar role.
• Strong process orientation and organizational skills.
• Demonstrated leadership and ability to drive change across a network.
• Entrepreneurial mindset with willingness to own projects.
• Robust operational and technical knowledge for hotel operations.
• Successful pre-opening experience is a distinct advantage.

Responsibilities

• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet operations needs.
• Strive for optimum operating results while ensuring guests receive high service levels.
• Communicate key drivers of guest satisfaction to protect the brand’s reputation.
• Ensure guest-oriented, innovative operations to maintain high service standards.
• Drive Voice of Guest and guest satisfaction with initiatives to improve results.
• Act as an Accor Ambassador to enhance the company image and market reputation.

Skills

Process orientation

Leadership abilities

Entrepreneurial mindset

Change management

Ownership of projects

Operational knowledge

Pre-opening experience

Education

8-10 years luxury hotel experience, including 2-3 years in a similar role

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

WHAT YOU WILL BE DOING:

• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
• Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful pre-opening experience will be a distinct advantage.

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities