Duty Manager - AOCC

GMR Group

India

On-site

INR 2,400,000 - 4,000,000

Full time

6 days ago

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Job summary

GMR Group is seeking an experienced AOCC Duty Manager to oversee the Airport Operation Control Center in shifts, ensuring optimal allocation of bays, gates, belts and check-in counters to sustain on-time performance and safety.

The role requires aviation experience, strong MS-Office skills, and the ability to coordinate with DGCA/ATC and ground handlers across internal teams.

Qualifications

Graduate/MBA preferably with Aviation background.
Proficient in MS-Office particularly Excel, Word and PowerPoint.
Experience in aviation operations or airport control centers is advantageous.

Responsibilities

Manage AOCC operations and shift duties to ensure error-free resource allocation.
Ensure on-time flight performance and safety compliance during shifts.
Coordinate with DGCA/ATC, BCAS and airlines for operational clarity.

Skills

Operational Planning

Resource Management

Stakeholder Management

Data Analytics

Decision Making

Team Leadership

Education

Graduate/MBA (Aviation background)

MS-Office Proficiency

Tools

Excel

Word

PowerPoint

Job description

Job Description:

JOB PURPOSE

Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Bays/ Gates, Belts, Check-in-counters, Visual Docking Guidance System, Baggage reclaim) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

COO - Head AOCC - AOCC Duty Manager

KEY ACCOUNTABILITIES

Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties.
No. of complaints.
On Time Performance of flights.
Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage.
Domestic Air Bridge utilisation %
International Air Bridge utilisation %
No delay due to Infrastructure.
Ensure Safety standards are maintained at all times during the shift.
Adherence to Safety score.
Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.
No. of Complaint/ observations reported.
No of non-compliance.

EXTERNAL INTERACTIONS

DGCA /ATC
BCAS, Immigration, CISF
Ministry of Civil Aviation
Airlines
Ground Handlers and Service Providers

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management

FINANCIAL DIMENSIONS

Ensure effective management of AOP/Budget

OTHER DIMENSIONS

Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

EDUCATION QUALIFICATIONS

Graduate/MBA preferably with Aviation background
Proficient in MS-Office specially in Excel, Word, PowerPoint
Proficient in software usage

RELEVANT EXPERIENCE

Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
Goan Candidates OR Candidates having working experience in Goa will be an added advantage.

COMPETENCIES